Postmates Customer Service: Contact Numbers & Support

What is the official Postmates customer service number?

Use the verified Postmates customer service number shown in the contact block above this article. Postmates support can direct customers with delivery, payment, refund, cancellation, and account problems to the appropriate help option.

Do not rely on a number copied from an old forum post, search snippet, or unofficial directory. Contact details and phone availability can change, so the verified block is safer than a number repeated inside an article.

When you call, listen to the full recorded message before choosing an option. The recording may explain current availability, direct an active-delivery problem to in-app support, or provide menu choices for different issues. Follow the hours stated in the verified contact block or current recording; do not assume that an older schedule still applies.

People sometimes search for “postmate customer service,” “postmate customer care number,” or “postmate customer service number.” These phrases normally refer to Postmates customer support, even though the service name is Postmates.

How do I contact Postmates support through the app?

For a problem tied to a specific delivery, start with that delivery’s details in the app. This gives Postmates support the relevant record and issue categories without requiring you to explain every detail from the beginning.

1. Open the Postmates app and sign in to the account used for the delivery.
2. Open the account, activity, or past-deliveries area.
3. Select the delivery connected to the problem.
4. Choose Help, Get Help, or the closest available support option.
5. Select the issue that best matches what happened.
6. Use the chat, message, or contact method displayed for that issue.

Button names can differ by app version and account status. If you cannot find the delivery, confirm that you signed in with the same email address or phone-based login used when it was placed.

For website help, open {site}, sign in if requested, and look for Help or Support. Choose the specific delivery or account topic before selecting an available contact method. Support options may vary by issue, so a chat button may not appear on every help page.

What can Postmates customer support help with?

Postmates customer support handles questions connected to deliveries and customer accounts. Choose the narrowest matching category so the request reaches the right workflow.

• Delivery problems: a delayed delivery, a delivery marked complete but not received, missing items, or incorrect items.
• Refund reviews: a request for review after a cancellation, missing item, incorrect item, or other delivery problem.
• Account access: trouble signing in, an unfamiliar account change, or outdated contact information.
• Payment questions: an unrecognized charge, a duplicate-looking charge, a declined payment method, or a receipt question.
• Cancellation questions: help understanding the status of a canceled delivery or reporting a cancellation that did not appear correctly.

Support may need to review the delivery record before giving an answer. Keep screenshots and receipts until the issue is resolved, but avoid sending a full payment-card number, password, or one-time verification code.

What should I have ready before calling Postmates customer care?

Having the delivery and account details ready helps Postmates customer care identify the correct record. Prepare the following before calling or starting a support chat:

• The delivery or confirmation number, if one appears in the app or receipt.
• The email address and phone number associated with the account.
• The delivery date and the name shown on the delivery record.
• A short description of what happened and what outcome you are requesting.
• Photos of incorrect, damaged, or missing-item packaging when relevant.
• Screenshots of the delivery status, error message, or unfamiliar charge.
• The last four digits of the payment method, only if support asks for them.

Write down the key facts in chronological order. If you already contacted support, keep the case reference and the earlier response so the next representative can understand what has been tried.

How else can I reach Postmates if the phone number is unavailable?

If calling is unavailable, use the Help section in the app or on {site}. A delivery-specific help form or message option is usually more useful than a general message because it connects the request to the relevant record.

If an email or contact form appears inside the official Help flow, use that method and save the confirmation. Do not send sensitive account details to an address found only on an unofficial directory.

You can also check Postmates’ verified social media profile for general service notices. For privacy, do not post your delivery number, address, phone number, receipt, or payment details publicly. Use social media to ask where the official support channel is, then move the conversation to the secure method provided.

What should I do about a delayed, incorrect, or canceled Postmates delivery?

The correct support route depends on what happened. Start from the affected delivery in the app whenever it is visible.

• Delayed delivery: check the latest status in the app, then open Help from that delivery if the status has stopped updating or no longer matches what is happening.
• Incorrect or missing items: select the item-related problem under that delivery. List exactly what was missing or incorrect and attach clear photos when the form allows them.
• Delivery marked complete but not received: check the delivery notes and nearby safe locations, then report the problem through the delivery’s Help options.
• Cancellation: open the canceled delivery and choose the cancellation or payment category that matches the concern.
• Unrecognized payment activity: use the payment or account-security category. Also contact the payment provider promptly if you believe the account or payment method was used without permission.

Describe one issue per request when possible. Keep the wording factual: state what the app shows, what you received, and what correction you want. Postmates support will determine the available resolution after reviewing the account and delivery details.