Postmates Customer Service: Phone Number & Support Guide

Postmates customer support is generally reached through the Postmates or Uber Eats help flow for the affected order. Use the verified contact block on this page for the current Postmates customer service phone number, because older numbers found in search results may no longer reach order support.

Postmates support is now connected with Uber Eats, so a call or digital request may be handled under the Uber support system. This does not necessarily mean that you reached the wrong team.

What is the Postmates customer service phone number?

The current verified Postmates customer service number, when telephone support is available, appears in the contact block above this article. This page does not repeat the number in the text because customer-service routing can change.

People may search for a Postmates phone number using phrases such as “Postmates number customer service,” “customer service number Postmates,” “customer service Postmates number,” or “phone number to Postmates.” These searches can produce old numbers, unofficial directory listings, or lines intended for a different type of caller.

Before calling any Postmates customer care number found elsewhere, compare it with the verified contact shown on this page. A legitimate representative should not ask for your password or a verification code that was sent to your phone. Never give remote access to your device.

If the verified Postmates customer support number routes to Uber Eats, follow the prompts for help with an existing order or account. Postmates orders and support records may be handled through Uber’s systems, even when the receipt or account still carries the Postmates name.

How else can I contact Postmates support?

App-based help is usually the most direct alternative when the Postmates support number is unavailable. Starting from the affected order gives the support system details that a general phone call may not include.

1. Open the Postmates or Uber Eats app associated with the order.
2. Sign in with the account used when the order was submitted.
3. Open the order history and select the affected order.
4. Choose Help or the closest issue category shown.
5. Use chat or the available message form and describe the problem in a few clear sentences.

You can also open {site} and look for Help or Support. Sign in before selecting an order-related topic so the request can be connected to your account. Available contact methods may depend on the issue and whether the order is current or completed.

Do not assume that an email address copied from an old directory is still monitored. If Postmates customer care offers email for your case, use the address or reply option displayed inside the authenticated help flow.

What should I have ready before contacting Postmates customer support?

Gather the information below before contacting Postmates customer care. Do not send your password, full payment-card details, or a one-time verification code.

• The order number or receipt shown in the app.
• The email address connected to the account.
• The phone number on the account.
• The order date and the merchant’s name.
• A short description of what happened and when you noticed it.
• Photos of incorrect or damaged items, if the help flow requests evidence.
• Any earlier support case number or confirmation message.

If you cannot sign in, state that clearly at the beginning. Give the account email and phone number on file, but keep sensitive login and payment information private.

What are Postmates support hours?

Support availability can vary by contact method, issue, and order status. Check the verified contact block for any currently confirmed telephone hours; do not rely on hours shown in an old search result.

Digital help requests can often be submitted whenever the help option appears, but submission does not mean an agent will reply immediately. Urgent problems involving an active order should be reported through the order-specific help screen because that route preserves the order context.

Why do people contact Postmates customer service?

Customers commonly contact Postmates customer support for problems tied to an order, refund review, courier interaction, or account access.

• A delivery is marked complete but cannot be found.
• The order contains the wrong items or is missing items.
• A refund status is unclear or a previous request has no visible update.
• There was a safety or conduct concern involving a driver.
• The account cannot be accessed or the login code does not arrive.
• An unfamiliar order or account change appears in the app.

Choose the closest issue category in the app, even if its wording is not exact. Include one problem per request when possible, and keep screenshots or confirmation messages until the case is resolved. Support decides refund or adjustment eligibility after reviewing the order, so no particular outcome is guaranteed.

What can I do if I cannot get through to Postmates by phone?

If the Postmates number to call does not connect, use the order-specific help flow before trying unofficial phone listings. The app can attach the order number, delivery status, and account information to the case.

1. Check that you are signed in to the account that submitted the order.
2. Open the affected order and submit the issue through Help.
3. Save the case number, confirmation screen, or support reply.
4. If there is no response, return to the same case and add a concise follow-up instead of opening several identical requests.
5. Retry the verified Postmates call number at a different time if telephone support remains listed as an option.

For a public escalation, contact only a verified Postmates or Uber support account on the social platform you use. Ask where to continue the case privately, and never post your phone number, email address, order number, address, receipt, or payment information in a public message.

If a Postmates customer care line asks you to transfer money, reveal a password, share a one-time code, or install remote-access software, end the call. Return to the app or {site} and start again through the official help route.