Port a Phone Number to Google Voice

To port a phone number to Google Voice, first confirm that Google accepts the active US mobile number, then submit the exact account details held by your current carrier. Keep the carrier line active until Google Voice confirms that the port is complete.

These instructions apply to a personal Google Voice account. A Google Voice account managed by a workplace or school uses a different process handled by the organization’s administrator.

How do I check whether my number can be ported?

Google Voice decides eligibility after you enter the number in its official porting tool. An active US mobile number must be used, and the request must be started and updated while you are in the United States.

1. On a computer, open the company’s official website and sign in to the personal Google Account that will receive the number.
2. Open Settings, then find the Account section.
3. Under “Port a number to Google Voice,” select “Port a number” and then “Get Started.”
4. Enter the mobile number you want to transfer.

If Google Voice says the number cannot be ported, do not assume that changing the account information will make it eligible. Confirm that you entered the correct number and that it is an active mobile number. If the result remains unchanged, use official Google Voice Help to check the restriction or ask your carrier whether another transfer option exists.

What carrier information do I need before porting?

A port is a transfer of a telephone number from one service provider to another. The details on the request must match the current carrier’s records, including the account owner’s information on a shared or family account.

Have these items ready:

• The mobile number being transferred.
• The current carrier’s account number.
• The account PIN, passcode, or transfer authorization information requested by the carrier.
• The account owner’s full name exactly as recorded.
• The billing or business address attached to the carrier account.
• Access to the active phone so you can receive a verification text or call.

Check a recent statement or the carrier’s account area instead of guessing. Carrier formats vary, so do not substitute the phone number for the account number unless the carrier confirms that they are the same.

How do I port a phone number to Google Voice?

1. On a computer, sign in to Google Voice with the personal Google Account that should receive the number.
2. Open Settings and go to Account.
3. Under “Port a number to Google Voice,” select “Port a number,” then “Get Started.”
4. Enter the mobile number and request the six-digit verification code. Choose a text message or phone call when that choice is offered.
5. Enter the verification code. Never give this code to another person or an unrelated website.
6. If Google confirms that the number is eligible, enter the current carrier account information exactly as it appears in the carrier’s records.
7. Do not abbreviate the address or use special characters. For a post office box, enter the box number first.
8. Review every field, follow the remaining on-screen prompts, and submit the port request.
9. Watch the Google Account’s email for a confirmation, receipt, rejection notice, or request for corrected information.

Should I keep my existing phone service active?

Keep the existing carrier line active while the Google Voice port is pending. Google uses the active number for verification, and closing or changing the line before completion can prevent the transfer.

Once the port completes, the number is removed from the former carrier. The associated line or plan may then change or end, but the effect on a multi-line account depends on that carrier’s policies. Ask the carrier what will happen to the remaining account before making changes.

Google Voice is not a mobile carrier plan. If you want calls to ring on a mobile phone through a carrier after the port, you may need another active carrier number and then add that number as a linked number in Google Voice.

How do I track or fix a Google Voice port request?

1. Open Google Voice on a computer and sign in with the Google Account used for the request.
2. Open Settings and go to Account.
3. Select “Track your progress” to see the request status and any estimated completion information shown by Google.
4. If “Track your progress” is absent, return to the porting area and resubmit the request as Google directs.
5. If verification fails, edit the account information and submit the correction.

A “carrier info doesn’t match” notice usually means that at least one field differs from the carrier’s records. Check the spelling of the account owner’s name, the complete billing address, the account number, and the PIN or passcode. Try the account number without dashes, and use the account owner’s details for a shared or family account.

If the verification code never arrives, confirm that the carrier line is still active and can receive texts or calls. Request the other verification method if Google offers it. For a rejected or delayed request, read Google’s email before submitting again because it may identify the field that needs correction.

What changes after the number is ported to Google Voice?

After completion, the transferred number becomes your Google Voice number. Calls and supported text messages to that number are handled through Google Voice and can also ring linked numbers according to your Voice settings.

The number no longer belongs to the former carrier line. Carrier calling, texting, voicemail, data access, device financing, account discounts, and other line-based features may change or stop according to the carrier’s rules. Check those effects directly with the carrier, especially when the number belongs to a multi-line account.

If the Google Voice account already had a Voice number, Google may temporarily retain that original number and offer an on-screen choice about keeping it as a secondary number. Review that choice promptly in the account rather than assuming both numbers will remain.

Where can I get official Google Voice help with porting?

For an unresolved port, open the company’s official website and find Google Voice Help, then choose the topic for porting or transferring a personal number. Use the available Google Voice Support option when a request is stuck or delayed.

The Google Voice Community Help Forum can also help explain errors. When posting publicly, protect your account number, PIN, verification code, full address, and complete phone number. Workplace or school users should contact their Google Workspace administrator because personal-account porting instructions do not apply to managed accounts.