Reset Your PNC Online Banking Password

Where to Start the PNC Password Reset

Open {site} and select Sign On. On the Online Banking sign-in screen, choose “Forgot user ID or Password?” This starts the official PNC online banking password reset process.

If you are using the PNC Mobile app, begin on its Sign In screen and select “Forgot user ID or Password?” Make sure you are using the official app already installed on your device or obtained through your device’s app store.

Use the recovery option instead of repeatedly trying possible passwords. PNC says a password reset is also the way to restore access after Online or Mobile Banking has been locked because of incorrect sign-on attempts.

Information You May Need

PNC’s current recovery instructions say that you will verify your information and choose how to receive a one-time passcode. The exact fields presented during verification should be followed as shown on the official screen.

Before starting, have the following ready:

• Your PNC Online Banking user ID, if you remember it.
• Access to one of the contact methods PNC offers on the verification screen for receiving a one-time passcode.
• The identity or account details requested directly by the official recovery form.
• A new password that you can enter twice for confirmation.

If you do not know your user ID, indicate that during recovery. PNC’s instructions say the user ID can be displayed after successful verification and entry of the one-time passcode.

Enter sensitive information only in the official PNC website or mobile app. A PNC representative should guide you through approved verification if the automated form cannot confirm your identity.

Resetting Your Password Online

Follow these steps to reset a password for PNC Online Banking through the website:

1. Go to the PNC home page through {site} and select Sign On.
2. Choose “Forgot user ID or Password?” on the Online Banking sign-in screen.
3. Complete the requested verification information.
4. Choose one of the available methods for receiving a one-time passcode.
5. Enter the passcode you receive in the recovery screen.
6. If you said that you did not know your user ID, note the user ID displayed after verification.
7. Enter your new password twice to confirm it.
8. Select Reset Password.
9. Select Return to Sign On, then sign in with your user ID and the new password.

These are the official steps for a PNC online banking reset password request. Follow any instructions shown on the live screen, since the available verification choices depend on what PNC presents for your account.

Resetting a Password in the PNC Mobile App

The current PNC mobile banking password reset path closely matches the website process:

1. Open the PNC Mobile app and remain on the Sign In screen.
2. Select “Forgot user ID or Password?”
3. Verify the information requested by the app.
4. Choose an available way to receive a one-time passcode.
5. Enter the passcode in the app.
6. If you also requested user ID recovery, note the user ID that appears.
7. Enter the new password twice.
8. Select Reset Password, then Return to Sign On.
9. Sign in using your user ID and new password.

The main difference is where you begin: the app process starts on the mobile Sign In screen, while the website process starts from Sign On on the PNC home page. Both current recovery paths use verification, a one-time passcode, and confirmation of the new password.

If the Reset Does Not Work

Stop and check which step failed. The next action depends on the problem:

• Verification fails: Recheck the information against your records and correct typing errors. If the official process still cannot verify you, use PNC’s account-access support.
• No one-time passcode arrives: Confirm that you selected a contact method you can access. Use another method only if the recovery screen offers one. Do not keep entering guessed codes.
• The passcode is rejected: Use the current code from the recovery attempt and enter it exactly as received. Restart recovery if the screen instructs you to do so.
• Access is locked: Use “Forgot user ID or Password?” PNC specifically directs locked Online and Mobile Banking users to reset their password to restore access.
• The user ID is not recognized or is forgotten: Use the same recovery option and indicate that you do not know the user ID. After successful verification, the process can display it.
• The app does not complete the reset: Try the official Online Banking recovery path in a browser. If that also fails, contact PNC.

Do not rely on recovery instructions sent through an unexpected message or found on an unofficial page. Start again from PNC’s official sign-in screen.

Contacting PNC for Account Access Help

If you cannot reset PNC Online Banking password access through the automated process, use the verified contact information displayed on this page or open PNC’s Customer Service section. Look for “Forgot Username or Password” or “Online & Mobile Banking Support.” PNC also offers branch-location and appointment options through its customer service area.

Before contacting support, have your name, user ID if known, the device or browser you used, and the exact error message ready. Explain whether verification failed, a one-time passcode did not arrive, the user ID was not recognized, or the reset completed but sign-in still failed. This helps the representative identify where the PNC online banking reset stopped.

Provide identity or account information only when requested through an official PNC support channel. Never include confidential sign-in details in an ordinary message or public post.