PIE&G Outage Status and Service Updates

Check the Current PIE&G Outage Status

Open {site} and look for the Outage Center. This is the official place to check a PIE&G outage. The center includes an outage map showing reported interruptions and current restoration activity.

Use the map controls to view the affected areas. The map may group outages by county or township and show how many services are affected in each displayed region. Check the map’s last-updated time before relying on the numbers. Outage information can change as new reports arrive and crews investigate conditions.

A marker near your area suggests that PIE&G knows about an interruption nearby, but it may not confirm that your specific service location has been reported. If your power is out, report it even when the map already shows a local outage. If no marker appears, the report may still be new, limited to one property, or awaiting confirmation.

Report a PIE&G Outage

PIE&G accepts electric outage reports through its online account system, the MYPIE&G mobile app, and the dedicated outage telephone channel shown in the verified contact block on this page. Do not use email, social media, or a general online contact form for an urgent outage report.

To report online, go to the Outage Center, open the SmartHub sign-in option, and select “Report an Outage.” Add useful details in the notes field, such as whether the whole property is without power, whether only part of it is affected, or whether you can see damaged electrical equipment. Do not approach equipment to inspect it.

Have the following information ready:

• The name associated with the electric service.
• The exact service address where power is out.
• A current callback number.
• A short description of what you observed.
• Any visible hazard, such as a fallen wire, damaged pole, sparks, or smoke.

The service address is especially important because PIE&G must match the report to the correct location. If you cannot use SmartHub, use the verified power-outage contact listed above the article.

What to Do Before Reporting the Outage

First, look through a window to see whether nearby homes or outdoor lights also appear dark. If it is safe and practical, ask a neighbor whether their power is out. This helps distinguish a wider pieg outage from a problem limited to your property.

Check whether the entire property has lost power or only certain rooms and outlets. If only part of the property is affected, inspect the breaker panel from a safe position for a tripped breaker. Do not touch the panel if it is wet, damaged, unusually hot, buzzing, smoking, or giving off a burning smell.

If the whole property is dark, PIE&G advises checking the main breaker and meter display before reporting. Only operate a breaker when the panel is dry, intact, and familiar to you. Do not repeatedly reset a breaker that trips again. Report the outage and contact a qualified electrician if the problem appears confined to your electrical system.

Track Restoration Updates

Return to the official Outage Center to follow restoration progress. Its map is the main source for changing outage counts, affected regions, and the most recent update time. Refresh the page if the displayed time appears old.

During a major interruption, PIE&G may also post a service notice or storm update on its official site. Open {site} and check the latest news or prominent outage message for broader restoration information. Use current notices rather than older reports that may remain available in the news archive.

If an estimated restoration time appears for your outage, treat it as an estimate rather than a guarantee. Conditions found by crews can change the schedule. If no estimate is displayed, the outage may still be under assessment. Continue checking the official map and current notices instead of assuming that an old estimate applies.

Contact PIE&G During an Outage

Use the dedicated electric-outage channel in the verified contact block to report loss of power, a downed line, or another electrical hazard. The automated reporting option or an outage representative can record the affected service location.

General customer service is more appropriate for nonurgent questions, account-record corrections, or follow-up after power has returned. A general contact form should not replace an outage report because it may not receive immediate attention.

Be clear that you are reporting an electric outage. PIE&G also handles other types of service, and those interruptions may have separate support routes. Reporting through the correct channel helps direct the issue to the appropriate team.

Power Outage Safety

• Treat every fallen or low-hanging wire as energized. Stay far away, keep other people and pets back, and report it through the outage channel. Contact emergency services if anyone is in immediate danger.
• Do not touch a wire, branch, fence, vehicle, or pooled water that may be in contact with electrical equipment.
• If a line falls on your vehicle, remain inside unless fire or another immediate threat makes staying more dangerous. Warn others not to approach and contact emergency services.
• Leave the property and seek urgent help if you see fire, heavy smoke, arcing, or severe electrical damage. Do not attempt repairs yourself.
• If someone depends on powered medical equipment, follow the equipment provider’s backup plan immediately. Move to a safe location with power or contact emergency services when the loss of electricity creates an urgent medical risk.
• Use generators only according to the manufacturer’s safety instructions and never in a home, garage, or other enclosed area. Keep them away from doors, windows, and vents.
• Turn off or unplug sensitive equipment when it is safe to do so. Leave one light switched on so you can tell when service returns.