PG&E Power Outage Reporting and Status

Check Whether PG&E Shows an Outage

Open {site} and go to the Outage Center or outage map. Search for the service address where the power is off, then choose the matching address from the suggestions. You can also search by city or county or select an outage marker on the map.

The result may show whether PG&E knows about the outage, the approximate affected area, and the number of customers without power. The boundaries and customer count are estimates, so a property near the edge of a marked area may have a different status.

If no outage appears, wait a short time and check again. A new interruption may not appear immediately, especially during a large storm or widespread event. If the power remains off, use the reporting option instead of assuming another customer has notified PG&E.

Report a PG&E Power Outage

In the Outage Center, search for the affected service address. If PG&E does not already show an outage there, look for the control labeled Report an outage or Report an issue and follow the prompts. If online reporting is temporarily unavailable, use the verified outage-reporting contact shown above this article.

Before starting a PG and E power outage report, have the following details ready:

• The complete service address, including an apartment or unit number.
• The name associated with the account, if requested.
• A current contact method for outage notifications.
• The approximate time the power failed.
• Whether the entire property is without power or only certain rooms or circuits are affected.
• Whether nearby homes, businesses, or streetlights also appear to be without power.

Review the location carefully before submitting. A report outage to PGE request tied to the wrong unit or street can prevent the system from matching it to the correct incident. Save any confirmation or reference information shown after submission.

Search phrases such as “PG and E report power outage,” “PGE report power outage,” “PG&E report power outage,” and “report PG&E power outage” all refer to this official outage-reporting process.

Report a Dangerous Electrical Condition

A routine outage means the electricity is off without an immediate visible threat. A downed or sagging line, damaged pole, sparking equipment, smoke, fire, or an energized object is an emergency, not an ordinary PGE outage reporting request.

Stay well away from fallen lines and anything touching them, including fences, trees, vehicles, and standing water. Treat every line as energized. Do not move it, drive over it, or approach to take a photo. Keep other people and pets back.

If a line falls on a vehicle, remain inside unless fire or another immediate danger makes staying impossible. Warn anyone nearby not to touch the vehicle. For any immediate hazard, move to a safe location and contact emergency services first. Then notify PG&E using the verified emergency contact displayed above this article. Do not use a routine online outage form as the only report of an active danger.

Track Outage and Restoration Updates

Return to the Outage Center and search the same service address to check the PG&E outage status. Select the matching outage or map marker to open its details.

Depending on what PG&E has confirmed, the status may include:

• An estimate of how many customers are affected.
• The time the outage was first recorded.
• Whether a crew has been assigned, is traveling, or is assessing damage.
• A known or suspected cause.
• An estimated restoration time, when one is available.
• A notice that power has been restored.

An estimated restoration time can change after crews inspect the equipment or find additional damage. If no estimate appears, PG&E may still be assessing the outage. Check again later rather than treating a missing estimate as a promise of quick restoration.

If the map says service is restored but the property remains dark, confirm the address, check the electrical panel safely, and submit another report or use the verified outage contact. Do not approach utility equipment to investigate.

Troubleshoot an Outage at One Property

If nearby properties have power, first look for a simple problem inside your property. Use a flashlight rather than a flame. Check whether only one room, one outlet, or one major appliance has lost power.

1. Turn off or unplug sensitive electronics and high-demand appliances.
2. Check the main electrical panel only if it is dry, undamaged, and safe to reach.
3. Look for a tripped breaker. It may sit between the on and off positions.
4. Reset a tripped breaker once by moving it fully off and then on.
5. Check any ground-fault outlet reset buttons serving the affected area.
6. Search the outage map again and confirm whether the service address has already been reported.

Stop if the panel is hot, wet, buzzing, smoking, visibly damaged, or repeatedly trips. Do not remove its cover or touch exposed wiring. Contact emergency services for an immediate threat; otherwise, use a qualified electrician for a problem confined to the property.

Apartment residents can also ask building management whether a common electrical problem is affecting only their building. Management should not replace a PG&E report when the utility service itself appears to be out.

Prepare Before the Next Outage

Sign in to the PG&E account area and confirm that the service address, mobile number, and email are current. In account settings, review communication preferences and enable outage notifications. Account alerts may provide updates about outages affecting the service address.

You may also be able to request updates for a current outage from its map details by choosing the outage-update option and entering a contact method. These event-specific alerts may end when that outage is restored.

Save the verified PG&E reporting and emergency contacts shown above this article in your phone. Bookmark the official Outage Center, keep a charged power bank available, and write down essential account or service information in a secure place. These steps make it easier to file a PG and E power outage report and check status when internet access or battery life is limited.