PG&E Power Outage Status and Updates

Check the PG&E Outage Status

Start with the official PG&E outage map or outage status tool. Open {site} and look for the outage section. This is the best place to check whether PG&E has reported a problem and whether crews have posted an update.

Have the service location ready. Use the address where the electricity is out, not a billing or mailing address if it is different. If you are checking for someone else, confirm the location before searching.

1. Open the official outage map or status tool.
2. Search for the affected service location or move the map to the correct area.
3. Select the outage marker or affected area that matches the location.
4. Read the latest status, update time, and restoration estimate, if one is available.

A location may not appear immediately after power fails. Refresh the tool after a short wait and report the outage if it is still missing. Do not assume PG&E already knows about every interruption.

Search by Address or Location

To check a home or business, enter or select the service location using the options provided by the official tool. Follow its prompts without sharing account details anywhere except an official PG&E page.

For a neighborhood search, zoom or move the PG&E outage map to the affected community. Map markers may represent a general outage area rather than one exact property. Select nearby markers and compare the displayed boundary with the location you are checking.

Try these steps if the search does not find the property:

• Check the spelling and confirm the city or community.
• Use the physical service address rather than a mailing address.
• Remove unnecessary punctuation or extra location details.
• Search the surrounding map for a nearby outage area.
• Make sure the problem is not limited to one room, appliance, or tripped breaker.

The phrases pg and e power outage and pg e power outage are often used for the same company. For reliable results, use PG&E’s own tool instead of relying only on a general search result or an unverified social media post.

Understand Outage Map Details

A PG&E power outage status entry may show the affected area, an estimated number of customers without service, the time of the latest update, crew activity, and an estimated restoration time. The exact details can change as PG&E receives reports and crews inspect the problem.

• Affected area shows the approximate region associated with the outage. Boundaries may not show whether every individual property has lost power.

• Customers impacted is an estimate, not a list of specific homes or businesses.

• Crew status may indicate that the problem is being assessed, that a crew has been assigned, or that restoration work is underway.

• Restoration estimate is the current projection. It can move earlier or later as conditions become clearer.

If the pg e outage map shows several nearby incidents, open each relevant marker. A location close to two outage areas may be connected to only one of them. Check the update time so you know how recent the information is.

An estimate is not a guaranteed restoration time. Keep checking the official PG&E outage map for revisions, especially after the crew status changes.

Report a Power Outage

Report the outage if your location has no electricity and the official tool does not show a matching incident. You should also report a partial outage, repeated loss of power, visible electrical damage, or another condition that the available reporting choices cover.

Use the official outage-reporting option on {site}, your PG&E account if the service directs you there, or a verified contact method displayed in the contact block on this page. Follow the prompts and provide the affected service location and any requested account verification.

Before reporting, check whether nearby properties are also dark. If only your property is affected, look at the breaker panel from a safe position. Do not touch damaged equipment, open utility equipment, or attempt electrical repairs. Renters may also need to tell the property owner or building manager about a building-specific problem.

Do not submit repeated reports simply because a restoration estimate has changed. Submit new information when the situation has materially changed, such as visible damage or a safety hazard, and use emergency services when there is immediate danger.

Get Outage Alerts and Updates

PG&E may offer outage notifications through the contact preferences connected with an eligible account or through options shown during an outage search. Sign in through the official service and review the available notification settings. Confirm that the contact information shown there is current.

Alerts can help you notice a new status or restoration update, but they may not replace the live map. To check PG&E power outage information again, return to the official status tool and reopen the affected location. Compare the latest update time, crew status, and restoration estimate with the information you saw earlier.

If you do not receive an expected alert, check your account preferences and your device’s blocked or filtered messages. You can still check the pg and e outage status manually. Avoid using an alert message’s unexpected instructions to disclose passwords or payment details; navigate to the official service yourself.

What to Do During an Outage

• Stay far away from downed or sagging power lines. Treat every line as energized, and keep other people and animals away.
• Contact emergency services immediately for fire, sparking equipment, a downed line creating immediate danger, or another life-threatening situation.
• Use flashlights when possible. Place portable lights where they will not create a trip hazard.
• Turn off or unplug sensitive electronics. Leave one light switched on so you can tell when service returns.
• Keep refrigerator and freezer doors closed as much as possible.
• Never operate a generator, grill, or fuel-burning device inside a home, garage, or other enclosed area.
• Check on household members who depend on powered medical equipment and follow their established backup or emergency plan.

If power is restored but your property remains dark, check the PG&E power outage status again. Then inspect accessible breakers safely and report the continuing problem through an official channel. Do not approach utility crews or enter a restricted work area.