PG&E Outage Status and Reporting

Check PG&E Outage Status

Open {site} and choose the outage map or outage status tool. This is the official place to check a current PG&E outage and see whether the company has posted an update.

Enter the service address for the location without power. The tool may ask for the street address, city, or postal code. If you are signed in, you may also be able to select an address connected with your account. Use the service location rather than a mailing address if they are different.

1. Open the outage map or status page.
2. Search for the service address.
3. Select the outage marker or incident shown near that location.
4. Read the latest status, affected-customer estimate, update time, and any estimated restoration information.

Search results can change as crews inspect the area and connect separate reports to one incident. If a search for PG&E outage status does not find the address, check the spelling and try nearby map markers. The same process applies when searching for PGE outage status or PG and E outage status.

Report a Power Outage

Report a PG&E outage when power is out at the service location and the official tool does not already confirm the incident. You can normally submit a report through the outage section on {site}. A verified outage reporting contact may also appear in the contact block above this article.

Have these details ready:

• The complete service address where power is out.
• The account holder’s name, if requested.
• Account verification details available on a recent statement or in the online account.
• A working contact method for alerts or follow-up questions.
• The approximate time the outage began.
• Whether the entire property is affected or only part of it.

Follow the prompts and save any confirmation or reference information shown after submission. Do not send repeated reports immediately unless the reporting tool instructs you to do so. A new report may take time to appear on the map while PG&E reviews it and groups it with nearby reports.

PG&E Outage Phone Number

Use the verified contact block above this article to find the current PGE outage phone number. That block is intended to display contact information checked against the company’s own information. It is safer than relying on a number copied from an old bill, search result, forum, or social media post.

The PG&E outage number is for reporting lost electric service or checking an existing outage. General customer support handles account, billing, service-start, and other routine questions. Choosing the outage reporting channel can route an urgent loss-of-power report more directly than calling general support.

If you searched for a PGE outage number, PG&E outage number, or PG and E outage contact, confirm that the label specifically says outage reporting. For a downed power line, suspected gas leak, fire, or another immediate danger, use the emergency guidance below rather than a routine customer-service channel.

Understand Outage Updates

An outage update may show that PG&E is aware of the problem, assessing damage, assigning a crew, making repairs, or restoring service. The exact wording can vary. A status label describes the current stage; it does not guarantee when power will return.

An estimated restoration entry is the company’s current estimate based on the information available. It may be revised or removed after crews inspect equipment, find additional damage, or change the repair plan. Treat it as an update, not a promise.

The affected-customer count is also an estimate. It may rise when more reports are connected to the incident or fall as sections of the system are restored. It does not necessarily represent the number of people at each address.

Check the update timestamp before acting on the information. A recent timestamp shows when the status was last refreshed, not when the outage started or when restoration will be completed. Refresh the official tool periodically if conditions remain unchanged.

If Your Outage Is Not Listed

First, check whether the problem is limited to your property. Look for power at nearby buildings if this can be done from a safe location. Check the main breaker only if there is no sign of fire, damaged electrical equipment, water near electrical equipment, or another hazard. Follow the panel instructions and do not handle equipment that appears damaged.

If only one room or circuit is affected, the issue may be inside the property rather than a wider PG and E outage. Renters may also need to notify the property owner or building manager about an internal electrical problem.

If the entire property is without power and no incident appears, submit a new outage report using the official reporting tool or verified outage channel. Confirm that the service address is correct before sending it. Then wait for the report to be processed and check PGE outage status again. If the outage continues without appearing, use the verified outage contact to ask whether the report was received.

Power-Line and Gas Emergencies

Keep away from a fallen or damaged power line and anything touching it. Do not approach the area to inspect the line or attempt to move it. Warn others to stay back, contact emergency services if there is immediate danger, and notify PG&E through its verified emergency channel.

If you smell gas or suspect a gas leak, leave the area promptly. Do not operate electrical switches, use a flame, or remain inside to search for the source. From a safe location, contact emergency services when there is an immediate threat and use PG&E’s verified gas-emergency contact.

Use the emergency contact label in the verified block, not general customer support or the routine report PG&E outage option. Follow instructions from emergency responders and PG&E personnel, and do not return to a hazardous area until the appropriate authorities say it is safe.