NYC Power Outage Status and Updates

Check the NYC Power Outage Map

Start with the official outage map for the electric utility shown on your bill. Most New York City addresses are served by Con Edison, but you should confirm the provider rather than assume. If you rent and do not receive an electric bill, ask the property manager which utility serves the building.

Open {site} and look for the outage map or outage information section. The map may ask you to enter a street address, ZIP code, borough, or nearby intersection. Use the service address exactly as it appears on the account when possible.

1. Allow the map to load fully before searching.
2. Enter the affected address or move the map to your area.
3. Select the outage marker or shaded area nearest the property.
4. Review the reported customer count, current status, and any estimated restoration information.

An outage marker may cover several blocks rather than one building. Zoom in and compare streets carefully. If the map does not recognize an apartment number, search with the building’s street address only.

The map is the best place to check a possible NYC power outage, but it may take time for a newly reported problem to appear. Do not assume that an unmarked address has power.

Report a Power Outage

Report the outage directly to the utility that serves the address. Use its online outage-reporting tool or the verified outage-reporting phone contact displayed on this page. Do not use a contact copied from an unofficial social media post or neighborhood message.

Before starting, have the service address ready. Account information can help the utility match the report, but follow the available prompts if you cannot access the account. The reporting process may ask whether the entire property is dark, whether neighboring properties are affected, and whether you saw damaged electrical equipment.

Submit one complete report, then save any confirmation or reference information shown. Repeated reports for the same account generally do not provide a faster estimate. However, make a separate emergency report if conditions change and you notice fire, smoke, sparks, a fallen wire, or damaged utility equipment.

If the online form will not load, try the official phone reporting option. If you are calling from a mobile phone with limited power, lower screen brightness and keep the call focused on the address and immediate hazard.

Find Outage Updates for Today

For NYC power outage today information, return to the utility’s official outage map and search the service address again. Select the relevant outage area to see whether the status has changed. Useful details may include the number of affected customers, when the incident was reported, whether a crew has been assigned, and whether an estimated restoration time is available.

Also check the utility’s official alerts or service-status section on {site}. If the account offers outage notifications, review messages sent to the contact information already associated with the account. Keep in mind that a neighborhood-wide estimate may not describe every building within the marked area.

Refresh the official status periodically instead of relying on an old screenshot. Customer counts and estimates can change as crews inspect equipment, divide one incident into several repair areas, or restore portions of a larger outage. An estimate is a planning guide, not a guarantee.

If the map changes to restored but the address still has no power, report the address again. State that nearby service may have returned while your building or unit remains affected.

What the Outage Status Means

Utilities may use slightly different wording, but common status labels generally describe the stage of the response:

• Reported: The utility has received an outage report. The cause, size, and repair needs may not yet be confirmed.
• Under investigation: The utility is reviewing reports or inspecting the affected area. An estimate may be unavailable or may change.
• Crew assigned: A repair team has been assigned to the incident. This does not necessarily mean the crew has arrived or that restoration is close.
• Restoration estimated: The utility has posted a projected time based on the information currently available. The estimate can move earlier or later after inspection or additional damage is found.
• Restored: The utility believes service has returned to the listed outage area. Individual properties can still have a separate electrical problem.

Status labels do not identify a cause unless the utility specifically provides one. Avoid treating guesses from neighborhood posts as confirmed information.

If Your Outage Is Not Listed

First determine whether the problem is limited to your unit or building. Look through a window to see whether nearby buildings and streetlights have power. Ask a neighbor only if you can do so safely. In an apartment building, check whether hallways, elevators, or common areas are also affected.

Check the breaker panel only if it is dry, undamaged, and safe to approach. Look for a breaker that has moved to the middle or off position. Do not remove the panel cover or touch exposed wiring. If a breaker trips again after one reset, leave it off and contact a qualified electrician or the building manager.

If neighbors are also without power, or the breakers appear normal, submit a new outage report to the serving utility. A new incident may not yet be visible on the map. For a single apartment, contact the landlord, superintendent, or building manager as well because the fault may be inside the property.

Stay Safe During an Outage

• Treat every fallen or hanging wire as energized. Stay far away and keep other people and pets back.
• Contact emergency services for fire, smoke, sparking equipment, an immediate threat to life, or a person dependent on powered medical equipment who is in danger.
• Use flashlights instead of candles to reduce fire risk.
• Do not operate generators, grills, or fuel-burning heaters indoors, in garages, or near doors and windows.
• Unplug sensitive electronics and turn off appliances that could create a hazard when power returns.
• Keep refrigerator and freezer doors closed as much as possible.
• Never enter standing water near electrical equipment, outlets, or a breaker panel.

If you smell gas, hear hissing, or see damaged utility equipment, leave the immediate area without operating electrical switches. From a safe location, contact emergency services and the appropriate utility.