NH Co-op Outage Map and Power Status

View the NH Co-op Outage Map

Open {site} and choose Outage Map. Make sure the page identifies New Hampshire Electric Cooperative, often shortened to NHEC. Other utilities serve parts of New Hampshire, so a map from another company may not show the outage affecting your service.

The NH Co-op outage map shows reported interruptions across the cooperative’s service territory. Start with the full map, then zoom toward your town or neighborhood. Select an outage marker or shaded area to open the details available for that incident.

The map may take time to reflect a newly reported outage, especially during a widespread storm. A clear map does not prove that power is available at your address. If your electricity is out, report it even when you do not see a marker. Do not assume that a neighbor has already contacted the cooperative.

Understand the Map Status

Outage symbols identify areas where NHEC has recorded a service interruption. The exact shape of a marker does not necessarily trace every affected property. Treat it as a guide to the general outage area, then open its information panel for more detail.

Affected-member counts describe the number of cooperative members associated with a displayed outage. They are not a count of every person or building without electricity. Counts can also change as NHEC receives reports, separates a large interruption into smaller incidents, or restores portions of the system.

Service-area information helps you confirm that a marker is in the part of New Hampshire you are checking. Town labels, roads, boundaries, and nearby landmarks can provide context, but the map may not confirm the status of one exact home.

Restoration information may appear after a crew reaches the area and assesses the damage. If no estimate is shown, an assessment may still be underway. If an estimate is displayed, read it as the cooperative’s current assessment rather than a guarantee. Weather, damaged equipment, unsafe conditions, and additional faults can change the information.

Search for an Outage Near You

First look for a search box, location button, or other navigation control on the map. Available controls can differ by device. If address search is offered, enter the service location rather than a mailing address that belongs to another property.

1. Allow the map to finish loading before entering a location.
2. Search for the service address if that option is available.
3. If there is no search tool, pinch to zoom on a phone or use the map’s zoom controls.
4. Move the map toward the correct town, road, or nearby landmark.
5. Select the closest outage marker and compare its displayed area with your location.

If several markers overlap, zoom in and check each one. If none appears near you but your home has no power, check whether nearby homes or streetlights are also out, then report your own outage to NHEC.

Report a Power Outage

NHEC asks members to report a power loss so it can determine the size and scope of the interruption. Use the Report Outage option on the official site or report through your SmartHub account. NHEC also provides an official outage phone channel; use the verified contact shown on this page if online reporting is unavailable.

Have your ten-digit account number ready when reporting by phone. It also helps to know the service address, the account holder’s name, and a working callback number. Describe only conditions you can observe safely, such as whether nearby properties appear dark. Never approach electrical equipment to gather details.

SmartHub members can use its outage-reporting feature. Signing in helps connect the report with the correct account and service location. If you cannot access SmartHub, use the official phone channel rather than repeatedly trying an unreliable connection.

Report the outage even if the map already shows a nearby incident. Your report can help NHEC identify which individual services are affected. For a fallen or exposed wire, keep away and contact local emergency responders. Do not use a routine online form to report an immediate danger.

If the Outage Map Is Not Loading

Power failures can also disrupt home internet equipment and weaken mobile service. Give the map a moment to load, then refresh the page once. Repeated refreshing can waste battery and data without improving a congested connection.

• Turn off Wi-Fi if the router has lost power and try mobile data.
• If mobile data is weak, try a safe available Wi-Fi connection.
• Close other tabs or apps that are using data.
• Reopen the browser and return to the official outage map.
• Disable a content blocker for the page if it prevents the interactive map from appearing.
• Try another browser or device if one is available and charged.

If the map still will not open, use NHEC’s verified outage phone channel. Save battery by lowering screen brightness and limiting video, streaming, and repeated map checks. SmartHub notifications or official NHEC updates may provide information without requiring the map to remain open.

Prepare While Power Is Out

Stay well away from downed or low-hanging wires and anything touching them. Treat every wire as energized. Keep children and pets away, do not drive over a wire, and notify local emergency responders about an immediate electrical hazard.

If it is safe and dry, check whether the outage affects only your home. Look outside from a safe position for signs that neighboring properties have also lost power. You may inspect your household breaker panel without touching damaged equipment. If a breaker has tripped, reset it only when you know how to do so safely and there is no sign of heat, smoke, water, or electrical damage. Do not keep resetting a breaker that trips again.

Use flashlights instead of candles when possible. Keep refrigerator and freezer doors closed. Never operate a generator, grill, camp stove, or other fuel-burning device inside a home, garage, basement, crawlspace, or partly enclosed area. Follow instructions from local officials and official NHEC updates, and do not rely on an outage estimate as a promise of when power will return.