New Social Security Login and Sign-In Help

Where to Find the New Social Security Login

Open {site} and look for the option to sign in to or create a personal my Social Security account. The current page sends users to one of two approved sign-in services: Login.gov or ID.me.

This is the answer to “what is the new Social Security login?” It is not a separate new Social Security portal with its own username. Login.gov and ID.me now handle identity verification and sign-in for Social Security online services. The old Social Security username and password option is no longer available.

Be careful with search results, advertisements, emails, and text messages that imitate an account page. Start from the official Social Security site instead of following an unexpected message. Confirm that the page identifies Login.gov or ID.me before entering personal information. These are different accounts, so remember which service you chose.

How to Sign In to Your Social Security Account

Here is how to login to the Social Security website through the current system:

1. Open {site} and select the sign-in option for a personal my Social Security account.
2. Choose Login.gov or ID.me. Select the provider where you already have an account.
3. Enter the email address and password registered with that provider.
4. Complete the provider’s security check using the authentication method already connected to your account.
5. After verification, wait to be returned to your personal my Social Security account.

You do not need a special new login for Social Security if you already use Login.gov or ID.me. Use that existing account. Creating another account can make recovery more confusing.

If the new Social Security sign-in keeps returning you to the choice screen, check that cookies are allowed and try a current version of Chrome, Edge, or Safari. You can also close extra sign-in tabs and begin again in one tab.

Creating a Login for the First Time

New users must be at least 18 and have their own valid email address. Login.gov generally requires an email address, government-issued photo identification, and a phone number. ID.me generally requires an email address, government-issued identification, and a device with a camera. The provider may offer other verification or authentication options.

1. Start on the official my Social Security account page.
2. Select the option to create an account.
3. Choose Login.gov or ID.me.
4. Create credentials with that provider and confirm your email address.
5. Follow the on-screen identity-verification instructions.
6. Set up the requested security method and save any backup information in a safe place.
7. Continue back to Social Security when verification is complete.

Each person needs a separate account and a unique email address, even when family members share a phone. You need only one provider to use the social security new login, although a person may separately have accounts with both providers.

Using Your Email Address to Sign In

The social security new login email is the email registered with Login.gov or ID.me, not an old Social Security username. Enter it on the selected provider’s page with the exact spelling used when that provider account was created.

If the email is not recognized, first check whether you selected the wrong provider. Search your inbox for earlier account messages from Login.gov or ID.me to identify the service and address you used. Also check for a typing error, an old address, or a different personal address.

Do not repeatedly create accounts using several email addresses. If you cannot access the registered email, follow the chosen provider’s official help guidance. The available solution depends on whether you still know the password and can complete another security check.

Recovering Your Login or Password

Recovery for the new Social Security website login is handled by Login.gov or ID.me. Use the recovery choice shown on the sign-in page for your selected provider rather than looking for the retired Social Security username recovery process.

For a forgotten Login.gov password, select “Forgot your password?”, enter the account email, and follow the instructions sent to that address. For ID.me, use the provider’s displayed password-reset or account-recovery option and follow its verification prompts.

If no message arrives, check spam or junk folders, confirm the spelling of the email, and allow only the newest recovery message to guide the reset. Never give a security code, password, or backup code to someone who contacts you unexpectedly.

For a locked account or failed identity verification, stop repeated attempts and use the help center belonging to the provider shown on the screen. If you lost access to an authentication method, look for that provider’s option to use another method or begin account recovery. Do not delete an account unless the provider’s official instructions say that deletion is required, because doing so can require identity verification again.

Getting Help With Social Security Login Problems

The right source of help depends on where the problem occurs:

• Contact Login.gov support for its password, email address, authentication method, or identity-verification problems.
• Use the ID.me Help Center for ID.me credentials, verification, or security-method problems.
• Contact Social Security for problems after successful provider authentication, or for blocking, unblocking, or deactivating electronic access to the Social Security account.
• If you cannot create the account online, ask your local Social Security office about account assistance and whether an appointment is required.

Before requesting help with Social Security login, have the provider name, the email address you used, the wording of the error, and the step where it appeared. A screenshot can help, but remove or cover passwords, security codes, identification numbers, and document images before sharing it.

The new sign in for Social Security should always begin through the official account page. Support staff should not need your password or a one-time security code. If someone asks for either, end the contact and return to the official support options.