National Grid Power Outage Status and Reporting

Check the Current Outage Status

Use National Grid’s official outage map or status tool to check whether an interruption has already been reported. Open {site}, find the outage section, and choose the option to view the outage map or check outage status.

1. Enter the service address, ZIP code, or other location detail requested by the tool.
2. Review the result for your address or surrounding service area.
3. Check whether the page says the outage is known, whether a crew has been assigned, and whether any official update is available.
4. Refresh the status later if the information has not changed.

A map marker near your home does not always confirm that your specific account is included. When possible, check the full service address instead of relying only on the map view. Do not assume that a displayed estimate is guaranteed; conditions and repair work can change.

If no outage appears but your property has lost power, report it. A new interruption may not be visible immediately, or the problem may affect only a small number of customers.

Report a Power Outage

Report a National Grid power outage through the official outage-reporting tool or the verified contact option shown on this page. Use the territory that matches the address where service is out, not necessarily your current location.

For online reporting, open the outage section on {site} and select the option to report an outage. The form may ask you to identify the account or service location. Follow the prompts and confirm that the address shown is the property without power.

You may be asked for:

• The service address, including apartment or unit information.
• The account holder’s name or an account identifier.
• A phone number associated with the account.
• A brief description of what you see, such as whether nearby properties also appear dark.

If you are not the account holder, you may still be able to report a location without managing the account. Provide only the information requested by the official reporting system. Never send passwords, payment card details, or full identity documents merely to report loss of power.

After submitting, note any confirmation or reference information displayed. Avoid sending repeated reports unless National Grid asks you to do so or the situation changes.

National Grid Power Outage Number

The correct National Grid power outage number depends on the state and service territory. National Grid does not serve every location under one universal reporting contact, so selecting a number based only on the company name can route you incorrectly.

Use the verified contact block above this article to find the official outage-reporting option. If a territory choice is offered, match it to the service address on the bill or account. A person calling from another city should still choose the territory where the outage is happening.

Before calling, compare the company name on the electric bill with the provider responsible for the meter. In some areas, a different utility may operate the local electric network even when another company appears elsewhere in the account paperwork. If National Grid is not the electric provider for that address, contact the utility named for electric delivery.

Do not rely on a number copied from an old message, online comment, search snippet, or unofficial directory. Use the verified National Grid power outage number supplied for the relevant territory.

If the Outage Map Does Not Load

An outage can also disrupt home internet equipment, and weak mobile data may prevent the map from opening. Try these practical alternatives:

• Turn off Wi-Fi briefly if the router has no power and test the page with mobile data.
• If mobile data is limited, connect to available trusted Wi-Fi in a safe location.
• Use the verified outage-reporting number from a charged phone.
• Ask a trusted person with internet access to check the official map for the service address.
• Try the text-only status or reporting option if the official outage section provides one.

Reduce screen brightness and close unneeded apps to preserve the phone battery. If possible, use a charged power bank. Do not enter a closed, damaged, flooded, or restricted area merely to find Wi-Fi or charge a device.

Prepare Before Contacting National Grid

Having a few details ready can make the report easier, especially when the connection is unstable. Gather only what is relevant to identifying the affected service location:

• The full service address and unit number.
• The account holder’s name.
• An account identifier from a recent statement, if readily available.
• The meter location or meter identifier, if it can be read without approaching damaged equipment.
• The approximate time power was first noticed as unavailable.
• Whether the whole property, only part of it, or nearby properties appear affected.
• Any visible hazards, observed from a safe distance.

Do not approach the meter during flooding, fire, sparking, smoke, or visible equipment damage. Do not share a password, security code, bank information, or Social Security number simply to make an outage report. If a caller or message requests unrelated sensitive information, stop and return to the verified contact method.

Electrical Emergency Safety

Treat every downed wire as energized. Stay well away from it, keep other people and pets back, and do not touch anything the wire contacts. Water, fences, trees, vehicles, and other objects near damaged electrical equipment may carry current.

Do not move a wire, drive over it, or attempt repairs. Never approach a damaged pole, transformer, meter, or service line to obtain account details. If a line falls on a vehicle, remain inside unless fire or another immediate danger makes staying there unsafe, and follow emergency dispatcher instructions.

Call emergency services when there is immediate danger, including fire, smoke, sparking equipment, a downed line in a traveled area, or anyone who may have received an electric shock. Keep your distance while help is coming. An ordinary outage report does not replace an emergency call.

Once immediate danger has been reported, notify National Grid through its official outage or hazard-reporting channel if it is safe to do so. Give the exact location and describe only what you can observe without moving closer.