National Grid Outage Map and Status

Open the National Grid Outage Map

Open {site} and look for the outage or emergency section. Choose the official outage map for electricity, then select the service area that matches the location where power is out. National Grid serves more than one region, so the correct choice depends on the state and local electric service territory.

The National Grid outage map may also be described as an electric outage map or power outage map. Use the map reached through the official National Grid site rather than a map shared by an unknown third party. This helps you see information issued for the correct service area.

If the page asks you to choose between gas and electricity information, select electricity. A gas emergency is different from an electric outage and should be handled through the emergency instructions shown by National Grid.

Search for an Outage Near You

On the National Grid power outage map, use any available search option to locate your area. Depending on the regional map and your device, you may be able to search with a service address or ZIP code, move the map to your location, or select a marked outage near you.

1. Confirm that you opened the map for the correct National Grid service territory.
2. Enter the requested location information, if a search field is available.
3. Move or zoom the map if you prefer to check the surrounding area visually.
4. Select the relevant outage marker or area to view its current details.

Search results may cover a wider area than one street or property. If several outage areas appear nearby, compare their displayed locations carefully. The NationalGrid power outage map may update as new reports arrive, crews assess damage, or an outage is divided into separate incidents.

Understand Outage Map Information

The NationalGrid outage status shown for an incident can change during the response. Common details include the approximate outage area, the number of customers affected, when the incident was reported, whether a crew has been assigned or is working, and an estimated restoration time.

• Affected customers: an approximate count of electric accounts included in the incident, not necessarily the number of people without power.

• Outage boundary: a mapped area associated with the incident. It may be approximate and does not prove that every property inside it has lost service.

• Reported or under assessment: National Grid has a report but may still be checking the cause, size, or repair needs.

• Crew status: the map may indicate that a crew is assigned, traveling, assessing conditions, or making repairs.

• Estimated restoration time: the current estimate for restoring service. It can change as crews learn more or conditions change.

The National Grid outage status is the latest information available on the map, not a guarantee of recovery at a particular time. If no estimate appears, the incident may still be under assessment. Refresh the page later for an updated status.

Report a Power Outage

If your power is out, report it through an official National Grid reporting option. Open {site}, choose the outage reporting section for your service area, and follow the prompts. You can also use the verified outage contact shown with this page if online reporting is unavailable.

Have the service location ready. National Grid may ask for information that identifies the account or property, such as the account holder’s details, service address, ZIP code, or another account identifier. Enter only information requested through the official reporting process.

After submitting the report, keep any confirmation or status information that appears. Reporting your outage helps National Grid connect the property with an existing incident or identify a separate problem. Do not assume a nearby marker means your specific property has already been reported.

What to Do if Your Outage Is Not Shown

The NationalGrid map outages display may not show a new report immediately. Refresh the map, then confirm that you selected the right state and electric service territory. Check the spelling and format of any location details you entered.

If the outage still does not appear, report it directly. A newly reported incident may need time to be assessed and added to the National Grid map outages view.

Check whether nearby homes, streetlights, or shared building areas also lack power, but do not enter unsafe areas to investigate. If only your property is affected, inspect the breaker panel only when it is safe and you know how to do so. Renters or residents of managed buildings can also contact the property manager about a building-level electrical problem.

Treat fallen or damaged power lines as dangerous. Stay away, keep other people and pets back, and follow National Grid’s official emergency guidance. If there is immediate danger, fire, or a life-threatening situation, contact emergency services.

Get Outage Updates and Support

Return to the NationalGrid electric outage map for the latest available incident details. Check the selected outage again after refreshing the page, especially if the crew status or restoration estimate was not yet available.

National Grid may provide official outage alerts or updates for eligible customers. Look in the outage section or your account communication settings for available notification choices. Make sure the contact information associated with the electric account is current if you expect account-based alerts.

For help with reporting, location identification, or an outage that remains missing, use the verified support contact presented above the article. State that the issue is an electric outage and have the service location and account information ready.

The National Grid electric outage map should remain the main source for regional outage information. Local emergency notices may provide separate safety instructions during severe conditions, while National Grid’s outage tools provide the utility’s current assessment, crew information, and restoration status.