National Do Not Call List Support and Phone Number

The National Do Not Call Registry lets consumers register or verify a personal phone number and report unwanted sales calls. Use the official registry website or the verified contact number shown on this page; registration does not block every unwanted call.

How do I access the National Do Not Call List?

Open the company’s official website to reach the official National Do Not Call Registry operated by the Federal Trade Commission, or FTC. The registry is a list that tells covered telemarketers not to call registered personal phone numbers; it is not a call-blocking service.

The consumer section provides options to:

• Register a personal home or cell phone number.
• Verify whether a number is on the national do not call list.
• Report an unwanted call.
• Read answers about registration and covered calls.

Use the consumer registry, not the separate area intended for telemarketers and sellers. Registration is available for personal numbers. Business phone numbers and fax numbers are not covered.

How do I register or verify a phone number?

National do not call list registration can be completed online or through the registry’s automated telephone system. Online registration requires access to an email account, while telephone registration requires calling from the phone being registered.

1. Open the official registry through the company’s official website.
2. Select the option to register a phone number.
3. Enter the requested personal phone number and a working email address.
4. Open the message sent by the registry and use its confirmation control to complete registration.
5. Return to the registry and choose the verification option whenever you need to confirm the number’s status.

Consumers may register both personal cell phone and home phone numbers. A completed registration does not normally expire, although the FTC may remove a number after it is disconnected and reassigned or when the consumer requests removal.

To check a national do not call list number by phone, call the official number from the phone being checked and follow the automated prompts. The system must identify the calling number before it can confirm its registration.

What is the National Do Not Call List phone number?

The verified contact block on this page shows the official national do not call registry phone number. It is also commonly described as the national do not call list phone number, national do not call number, or national do not call list number.

The automated telephone system allows a consumer to register a personal number, verify whether that number is registered, or remove it from the registry. Call from the exact phone number involved because the system uses the calling number for verification.

The telephone option may not work when a phone system hides or replaces the caller’s number. This can affect people using shared telephone systems or numbers managed by facilities such as senior living communities. If the automated system cannot match the number, use online registration instead.

How do I file a National Do Not Call List complaint?

A national do not call list complaint is appropriate when a covered sales caller contacts a number that has been registered for at least 31 days. Consumers can also report illegal robocalls even when their number is not registered.

Use the registry’s unwanted-call reporting form and have this information ready:

• The phone number that received the call.
• The caller ID number, even if it may have been spoofed or falsified.
• Any different number the caller supplied for a return call.
• The date and approximate time of the call.
• The caller’s name, company, product, or recorded message, if known.

If the call involved a scam, money loss, impersonation, or detailed information about a suspected fraudster, use the FTC’s fraud-reporting service instead. Do not call back, press buttons, or provide personal information merely to identify the caller.

Which calls does the National Do Not Call Registry not cover?

The national do not call registry is mainly designed to reduce sales calls from legitimate companies that follow telemarketing rules. It does not physically block calls and cannot prevent scammers from ignoring the law or disguising their caller ID.

Calls that may fall outside the national registry’s general sales-call restriction include:

• Political calls.
• Charitable solicitations.
• Telephone surveys that are not sales pitches.
• Debt-collection calls.
• Purely informational calls.
• Calls from a company when the consumer has given written permission.

A call presented as a survey or informational message may still be a sales call if it promotes goods or services. A prerecorded sales call is not automatically permitted merely because it is a robocall. Consumers can report suspected illegal robocalls and scams even when the registry itself would not prevent them.

If a legitimate company calls, tell it directly to place the number on its company-specific do-not-call list. That request is separate from national registration.

What should I do when registration or verification fails?

For a missing confirmation email, check the spam, junk, promotions, and filtered-message folders. Confirm that the email address was entered correctly, then restart the official online registration if the message cannot be found. Do not treat an unconfirmed online submission as completed registration.

If telephone verification fails, make sure you are calling from the personal number you want to register or check. Caller ID blocking, a shared switchboard, internet calling equipment, or a facility-managed phone system may prevent the automated service from matching the number. Use the online form when the system says the calling and entered numbers do not match.

Register a new phone number after changing numbers. The old disconnected number does not need to be removed manually because the registry can remove disconnected and reassigned numbers. If a disconnected number is later restored, verify its status and register it again if necessary.

If an online form is inaccessible, try a current browser, enable required cookies or scripts, switch between Wi-Fi and cellular data, or use the official telephone option from the number involved. For unresolved registry questions, use the FTC contact method identified in the official registry’s help information.