MyUsage Login: How to Get Into Your Account

How do I log in to MyUsage?

MyUsage is an online account portal that some utility providers give their customers to check usage, view the account, and manage alerts. The sign-in is tied to your utility account, which means the provider issues the details and there is no general MyUsage account you can create on your own.

So the first question to answer is not what your password is, but which provider your account belongs to. Once you know that, everything else follows.

What do I need before I sign in?

• The name of your utility provider, exactly as it appears on your paperwork.
• Your utility account number. It is printed on a statement or on the paperwork from when service started.
• The email address or username you registered with, which may be an old address if the account was set up years ago.
• Access to that email account, because password resets and alerts are sent there.
• Your meter number, if you have it, since some registrations ask for it instead of or alongside the account number.
• The name the account is under. If the account is in a partner's or a landlord's name, you may not be able to register at all.

How do I sign in step by step?

1. Start from your utility provider's own website at the company’s official website and follow its link to the account portal. Starting from the provider makes sure you land on the right portal for your account.
2. Enter the username or email exactly as it was registered. Watch for a capital letter added automatically by a phone keyboard.
3. Type the password by hand once instead of letting the browser fill it, so you can rule out a stale saved entry.
4. If the sign-in fails, reveal the password with the eye icon and read it before trying again.
5. If it fails twice, stop guessing and use the forgot password link. Repeated failures can trigger a temporary lock.

Why does it say my account number is not found?

This message during registration usually means the number you typed is not the one the portal expects, rather than that your account does not exist. Utility paperwork often carries several numbers: an account number, a customer number, a meter number, and a service point number. Only one of them is the account number the portal wants.

Check the formatting too. Some account numbers include leading zeros that must be typed, and some include a dash that must be left out. If a statement shows the number with spaces, try it without them.

If the account is not in your name, the number will be rejected no matter how you type it. The person named on the account has to register, or has to add you.

What if I never set up an online account?

Having a utility account does not automatically give you a portal login. If you have never registered, the forgot password link will keep telling you the address is unknown, which is confusing because the account clearly exists.

Look for a register or sign up option on the portal instead. You will be asked to match your details against the utility's records, usually with the account number and the name on the account. Once that matches, you choose your own password and the account is linked from then on.

How do I reset a MyUsage password?

1. Use the forgot password link on the sign-in page rather than a link from an old email.
2. Enter the exact address the account is registered under.
3. Search your whole mailbox for the message, including spam and promotions, because portal mail is filtered often.
4. Open the reset link on the same device you will sign in from, and do it promptly, since reset links expire.
5. Choose a new password and save it before you leave the page.

If no message arrives at all, the registered address is probably an old one. That is a case for the provider rather than the portal, because only the provider can change the address on the account.

Why does the page load but show no usage data?

An empty account view after a successful sign-in normally means the sign-in worked but the account behind it is not linked, is newly opened, or is closed. New accounts often show nothing for a while because no readings have been reported yet.

Check whether the portal shows an account number anywhere on the page. If it shows one you do not recognise, you are in a different account. If it shows none, the link between your login and the utility record was never completed, and registration needs to be redone.

Who do I contact when the login works but the account is wrong?

The portal can only show what the utility sends it, so wrong names, wrong addresses, wrong balances, and missing readings are all provider matters. Contact the utility directly rather than the portal.

When you do, have the account number, the service address, and a short description of what the portal shows versus what you expect. Say plainly whether the problem is that you cannot sign in or that you can sign in and the data is wrong, because those go to different teams and naming it saves a transfer.