myKwantlen Student Portal

Manage your Kwantlen Polytechnic University online account using the services of my.kwantlen.ca. Through your account, you can use the library, course page, student email, and other online services. Simply choose from the four features if you need to use it right away. Type your password and user ID in the blank fields and proceed using the ‘Login’ tab. The system will have to verify the authenticity of your account and will grant you access immediately. You may request for assistance through the ‘Forgot Password’ menu if you cannot recall your login details.

First time users will be directed to the ‘Online Self Service’ link. Set up your security information and create security questions for your account in the supplied link. Create and store your security question for future reference. This is handy when you need to reset or recover a forgotten PIN. Always remember that your 9 character password is the default PIN of your account. This password was also created using your birth date information. Please follow the date, month, and year format of your birthday to prevent input errors. More useful details can be found at my.kwantlen.

Email Access with MyKwantlen

Checking your emails is one of the advantages of your access. To perform this task properly, please follow the guide below:

• Search for the ‘Student Email’ button.
• Use the link to reach the correct page.
• Enter your password and student number in the empty spaces.
• Review your login details for errors.
• Proceed by using the ‘Sign In’ key.

Refer to the ‘Help’ menu and request assistance from your IT department. Do this right away whenever you are experiencing from account related issues. You will be assisted with your PIN or password reset.

Choosing Your Preferred Course

Search for the (Moodle) ‘Course Pages’ link if you need to reach the designated area. You will be taken directly to your ‘KPU Courses’ portal. You may use your valid login information or just enter as a guest. Navigate My Kwantlen portal freely and then read the available information for your prospective course.

Searching through the library located on the KPU campus can be done using the ‘Library’ tab. The result will include Langley, Richmond, Surrey, and Tech Libraries. Another function of the link is for finding academic videos, journals, articles, books, and others. Request help by calling the Service Desk at 604-599-2116 or send an email to servicedesk@kpu.ca.

Activate the right card

First check the name printed on the card. A KPU student identification card, a transit card, and a bank card use different activation systems. Do not enter card details into the student portal unless the card instructions specifically tell you to do so.

If it is a KPU-issued card, visit kpu.ca and look for the card services or campus services area. Have your student number, the physical card, and a photo ID ready. Follow the instructions supplied with the card. If no activation option appears, the card may need to be verified or handled by staff instead of activated online.

For a transit or bank card, use the issuer named on the card. KPU cannot activate a card managed by another organization. If activation fails, record the exact error message and avoid repeated attempts, which may temporarily lock the card.

Reach the correct customer care team

Choose the department based on the problem rather than asking for general customer care. Account access and portal errors belong with technology support. Questions about enrollment, student records, or registration should go to the student services team. Card problems should go to the office named in the card instructions.

To find the current contact method, open kpu.ca and use the contact or department directory. Before calling or sending a request, have these details ready:

• Your full name and student number.
• The service, page, or card involved.
• The exact error message and when it appeared.
• What you already tried.

Never send a password, PIN, security-question answer, or full bank-card number. If you cannot sign in, say that at the start so the request is not routed as a general portal question.

Find a tracking number

The student portal does not provide one universal tracking number. A tracking number is normally created only when a document, card, or other item is sent through a delivery carrier.

1. Check the confirmation or dispatch message from the office that sent the item.
2. Search your email, including spam and junk folders, for words such as “shipped,” “sent,” “dispatch,” or “tracking.”
3. Check any receipt or status message connected with the original request.
4. If no number appears, contact the sending office and provide your student number, request date, item description, and delivery name.

If the office says the item was sent without tracking, there may be no number to retrieve. Ask the office to confirm the mailing date and what to do if the item does not arrive. A course number, application reference, or student number may identify your request, but it is not necessarily a carrier tracking number.