My HealtheVet Login and Account Help

To access your My HealtheVet account, open the official VA site and sign in with a verified Login.gov or ID.me account. A My HealtheVet user ID and password can no longer be used for VA My HealtheVet login.

If you need My HealtheVet login help, use the recovery tools provided by the sign-in provider you selected. VA support can explain the process, but VA representatives cannot reset a Login.gov or ID.me password.

Where is the official My HealtheVet sign-in page?

Open {site} and select the option to sign in or manage your health care. The current My VA HealtheVet experience is part of VA.gov, so a VA page may send you to Login.gov or ID.me and then return you to VA after authentication.

Before entering personal information, check that the page identifies Veterans Affairs, Login.gov, or ID.me as appropriate. Do not use a sign-in page reached through an unexpected email, text message, advertisement, or pop-up. If anything looks unfamiliar, close the page and begin again from {site}.

Search phrases such as “my va health e vet,” “va my healthevet,” and “my va healthevet login” may produce unofficial results. Starting from the verified site is safer than choosing a result based only on its title.

How do I sign in to My HealtheVet?

VA requires an identity-verified Login.gov or ID.me account for My HealtheVet sign in. Multifactor authentication, or MFA, is an additional identity check using a method you set up, such as a code or authentication application.

1. Open the official VA page and select the sign-in option.
2. Choose Login.gov or ID.me. Select the provider connected to the account you already use, if applicable.
3. Enter the email address and password for that provider. Do not enter an old My HealtheVet username and password.
4. Complete the MFA request using a method already connected to your provider account.
5. After VA confirms the sign-in, continue to the health-care area or My HealtheVet tools.

If you do not have either provider account, choose the option to create one and follow the provider’s identity-verification instructions. Login.gov is maintained by the federal government; ID.me is a nongovernment identity provider used by VA. Both can provide VA HealtheVet account access after identity verification.

How do I recover access to my My HealtheVet account?

Recover the Login.gov or ID.me account used for VA access, not the retired My HealtheVet username. The correct recovery process depends on which provider you selected.

1. Return to the official VA sign-in screen and identify whether you use Login.gov or ID.me.
2. Select that provider and use its forgotten-password or account-recovery option.
3. Enter the email address associated with the provider account and follow the instructions sent or displayed by the provider.
4. If you cannot access the email address, phone, authentication application, or backup method on the account, open that provider’s official help center and follow its instructions for a lost authentication method.
5. After recovery, start a new VA sign-in session and return to My HealtheVet.

VA representatives cannot reset passwords belonging to Login.gov or ID.me. If you have forgotten which provider account exists, VA advises beginning the account-creation process with the likely provider; the provider may recognize an existing account and direct you to password recovery.

What should I do when My HealtheVet login does not work?

For a browser error, first check whether VA displays a maintenance or service message. Otherwise, clear the browser’s cookies and cache, confirm that cookies are enabled, update the browser, and try a fresh tab. Clearing cookies may sign you out of other sites.

If identity verification finishes but the return to VA fails, the session may have expired. Close that tab, open a new one, and sign in to VA again with the newly verified account.

If an email confirmation does not appear, check the spam or junk folder and confirm that you are checking the address used for Login.gov or ID.me. Contact the selected provider when its confirmation message or recovery message is missing.

If an MFA code never arrives, check the connection needed by your chosen method and use another authentication option only if the provider offers it on screen. A changed phone number, replaced device, or lost authentication application may require the provider’s recovery process.

Do not create repeated accounts to bypass an error. If your health information does not appear after a successful sign-in, use official VA support for possible account-linking or identity-record issues rather than changing personal details at random.

What can I do in My HealtheVet after signing in?

The current My HealtheVet experience can provide access to VA health-care tools associated with an eligible, verified account. Available functions may depend on your enrollment, facility, care team, and the information VA has connected to your identity.

• Review portions of your VA health record, including available lab and test results.
• Request refills for eligible VA prescriptions and review medication information.
• Request, schedule, review, or cancel certain appointments when that option is available.
• Exchange secure messages with participating members of your VA health-care team.
• Review health-care information and manage supported VA services from the same signed-in area.

If a tool or record is missing, verify that you signed in with the intended Login.gov or ID.me account. Contact VA for help confirming whether the My HealtheVet account and VA record are properly connected.

How do I contact official VA support for My HealtheVet?

Use the verified contact block shown above this article for the current My HealtheVet help channel and service hours. VA also provides a secure Contact Us form from its My HealtheVet contact area.

For accessibility, consult the verified contact information for the current TTY option. VA pages may also provide accessible contact methods and assistance for people who cannot complete online account management.

Contact Login.gov or ID.me directly for a password reset, missing provider message, lost MFA method, or provider identity-verification problem. Contact VA for errors that occur after successful authentication, missing My HealtheVet information, account-linking concerns, or trouble using VA health tools. Have the exact error message or code ready, but never send a password or one-time security code to a support representative.