MGE Power Outage Status and Reporting

Check the MGE Power Outage Status

Open {site} and look for the outage map or outage information section. Use the official MGE page rather than a third-party map or a social-media post. The official source is the best place to see whether MGE has identified an outage in your area.

The map or status page may show affected areas, the approximate number of customers without service, when an outage was recorded, and whether a crew has been assigned. Some information may be grouped by neighborhood rather than displayed for an individual address.

Zoom in to your area or use any available location search. If your property is outside a highlighted area, do not assume MGE already knows about the problem. A small or newly reported outage may not appear immediately. Report the loss of power through an official method if your service is out.

Searches for “mge power outage” and “mg and e power outage” can produce unofficial results. Confirm that you are viewing MGE’s own outage information before relying on the status shown.

Report an MGE Power Outage

Use the outage-reporting option on MGE’s official site or the verified contact method displayed with this page. Look for wording such as “Report an Outage” or “Outage Reporting.” Follow the prompts without using contact details copied from an unverified search result.

Have information that identifies the affected service location ready. Depending on the reporting method, you may be asked for:

• The street address where power is out.
• The name associated with the utility account.
• An account identifier, if it is available and requested.
• A contact method for outage updates.
• Details about what you observed, such as flickering power, a loud noise, or damage near electrical equipment.

If you are not the account holder, provide the service address and follow the instructions given by the reporting system. Do not delay reporting a dangerous condition while searching for account paperwork. Treat downed lines, damaged poles, smoke, or fire as safety emergencies.

After submitting the report, keep any confirmation shown on the screen. Avoid sending repeated reports unless the reporting system directs you to do so, the situation changes, or your power remains out after the surrounding area has been restored.

Get Estimated Restoration Updates

Return to the official outage map or status page for restoration information. If MGE offers account-based alerts for your location, updates may also arrive through the contact method saved on the account.

An outage entry may move through stages such as reported, under investigation, crew assigned, or restoration work in progress. The exact labels can vary. A crew assignment means work is being handled; it does not guarantee that power will return at a particular time.

A restoration estimate is an estimate, not a promise. Weather, damaged equipment, blocked access, additional faults, and safety work can change it. The displayed time may be revised or temporarily removed as crews learn more. Check the official status again instead of relying on an earlier screenshot or message.

If the map says the area is restored but your property still has no power, check your breakers only if it is safe. Then submit another official outage report so MGE knows that your location may have a separate problem.

What to Do Before Reporting the Outage

First, determine whether the problem appears limited to your home. Look outside from a safe location. Check whether nearby properties and streetlights appear to have power, but remember that homes on the same street can be served by different equipment.

Check whether lights or appliances work in another room. If only one part of the home is affected, the issue may be a tripped breaker or another problem inside the property.

If the electrical panel is dry, undamaged, and safe to approach, look for a breaker that has moved away from its normal position. Follow the panel and equipment instructions. Do not repeatedly reset a breaker that trips again. That can indicate a fault requiring a qualified electrician.

Do not touch the panel if there is water nearby, a burning smell, visible damage, buzzing, heat, or sparking. Move away and get appropriate emergency help. If the entire property is out or you are uncertain, report the outage to MGE.

Power Outage Safety

• Stay far away from downed or sagging power lines. Assume every line is energized, including one that looks inactive.
• Do not touch a person, vehicle, branch, fence, or pool of water that may be in contact with a power line.
• Contact emergency services when there is an immediate threat to life, a fire, smoke, a serious injury, or another dangerous electrical condition.
• Use flashlights when possible. Keep flames away from anything that can burn.
• Disconnect sensitive electronics if it is safe, and leave one light on so you notice when service returns.
• Keep portable generators outdoors and well away from doors, windows, vents, and attached structures. Never operate one in a home, garage, basement, or other enclosed space.
• Do not connect a generator directly to household wiring unless an approved transfer setup has been installed by a qualified professional. Improper connections can endanger occupants and utility crews.
• Discard food when you cannot confirm that it remained at a safe temperature. When in doubt, follow current public-health guidance.

Prepare for Future MGE Outages

Sign in through {site} before the next outage and review the contact information associated with the service address. Correct outdated email or mobile contact details so available notifications can reach you.

Look in the account’s communication or notification settings for outage alerts. Enable the options you want and complete any verification requested. Available alert types and delivery methods can change, so use the choices shown in the official account rather than assuming a particular option is offered.

Save MGE’s verified outage-reporting method on your phone and keep the service address and account information somewhere accessible without internet access. A screenshot or written note can help when mobile service is limited, but review it occasionally to make sure it still matches MGE’s official instructions.

Keep flashlights, batteries, necessary medical-device backup plans, and basic supplies in a known place. Make a household plan for staying warm or cool safely, charging essential devices, and helping anyone who may need extra assistance during a longer outage.