Met-Ed Outage Status and Reporting Guide

Check the Current Met-Ed Outage Status

Open {site} and choose the outage map or outage information section. The official Met-Ed outage map is the best place to check current conditions because its information can change as reports arrive and crews assess damage.

1. Open the outage map and allow it time to load.
2. Search by service address, ZIP code, municipality, or county, depending on the options shown.
3. Zoom in or select a marked area to view the available details.
4. Confirm that the location displayed matches the property where power is out.

The map may show the number of affected customers, the general boundaries of an outage, when the outage was reported, crew or assessment status, and an estimated restoration time. A map boundary is approximate and may include properties that still have power.

If you search for “meted outage” or “meted outage map,” make sure you reach Met-Ed’s official tools. The Met-Ed outage status can change, so reload the map before relying on an earlier result.

Report a Power Outage

Do not assume that a neighbor has already reported the problem. Reporting your own Met-Ed power outage helps the utility connect your property with the correct incident.

Use the outage-reporting option on {site}, or call the verified outage number shown in the contact block on this page. The online process may ask you to identify the account or service location. Have the following ready:

• The service address where electricity is out
• The name associated with the electric account
• An account number, if it is available safely
• A callback number or other contact detail
• Any safe observations, such as whether nearby homes or streetlights are also dark

Follow the prompts until the system confirms that the report was received. If you need to report a Met-Ed outage but cannot access the online form, use the verified outage-reporting phone option. The same approach applies when searching for “report meted outage” rather than “report met ed outage.”

Get Restoration Updates

After reporting the outage, return to the official map or outage status tool and search the same service location. Select the outage affecting the address to see whether an estimated restoration time is available.

An estimate is not a guarantee. It may appear only after the utility assesses the problem, and it may change as work continues. If no estimate is shown, check again later instead of treating the missing time as confirmation that your report failed.

During the reporting or account process, look for an option to receive outage alerts by text, phone, or email. Available choices may depend on the contact information associated with the account. Confirm that the displayed service address and contact details are correct before requesting notifications.

Keep a copy or screenshot of any confirmation or reference information shown. It can help you recognize later Met-Ed outage status updates without submitting unnecessary duplicate reports.

What to Do If the Outage Is Not Listed

A new outage may not appear immediately. If your location is missing from the meted outage status display, submit a report for the affected service address rather than waiting for the map to change.

1. Check the address, unit number, ZIP code, and spelling entered in the search.
2. Make sure you used the service address, which may differ from the mailing address.
3. Complete the official outage report and wait for its confirmation.
4. Refresh the map or close and reopen the status tool.
5. Recheck after reports have had time to process.

If the map still does not list the location, use the verified outage phone contact and explain that the outage is not visible online. Do not repeatedly submit the form if you already received confirmation unless the official instructions tell you to report again.

Report a Downed Line or Electrical Hazard

Treat every fallen or low-hanging wire as energized. Stay far away, keep children and pets back, and do not touch the wire or anything it contacts. Water, fences, trees, vehicles, and other objects near a damaged line may carry electricity.

Use Met-Ed’s verified emergency or outage-reporting channel to report a downed utility line, damaged pole, transformer problem, or other electrical hazard. Give the exact location and describe what you can see from a safe distance.

Call 911 when there is an immediate threat to life or property, including fire, smoke, an injury, a vehicle contacting electrical equipment, or a line blocking a route where people are in danger. Utility reporting alerts the electric company; 911 reaches emergency responders. In a life-threatening situation, contact 911 first and report the utility hazard when it is safe to do so.

Troubleshoot Power Loss at One Property

If nearby properties have electricity, the problem may affect only your building, but it can still be a utility outage. First, look from a safe place to see whether exterior lights or common areas have power. Ask a nearby neighbor if their service is working.

• Check whether only one lamp or appliance stopped working.
• Turn off or unplug sensitive electronics if it is safe and easy to do.
• Check for a utility notice or account alert using the official status tools.
• Report the outage if the whole property is without power.

Do not approach outdoor electrical equipment, remove covers, open a sealed panel, touch exposed wiring, or attempt repairs. If there is burning odor, buzzing, heat, sparks, smoke, or visible damage, move away and use the appropriate emergency reporting option. Renters should also notify the property manager or landlord after reporting any immediate hazard.