My Service Support

How to Reset a Lost iPhone Password

Updated 2026-08-21 · 1095 words

Be the first to rate this page

Which iPhone password did you forget?

If you forgot your iPhone password, first identify whether the problem is the screen passcode or your Apple Account password. An Apple Account password can be changed, but a forgotten screen passcode normally requires the iPhone to be erased and set up again.

  • iPhone passcode: The numeric or alphanumeric code entered on the Lock Screen. Face ID and Touch ID do not replace this passcode.
  • Apple Account password: The password for iCloud, the App Store, Find My, and other Apple services. Apple ID is the former name for Apple Account.
  • Another account password: A password requested inside an email, banking, social media, or other app. Reset that password with the company that operates the account.

If your search was “I lost my password for my iPhone,” check the exact message on the screen before beginning recovery. A sign-in prompt naming an Apple Account needs an account-password reset; an iPhone Unavailable or Security Lockout message concerns the device passcode.

How do I reset a lost Apple ID password?

To reset a lost iPhone password used for an Apple Account, start on a trusted Apple device or through Apple’s official account-recovery process. A trusted device is an Apple device already signed in to your account and protected with its own passcode or password.

  1. On a trusted iPhone or iPad, open Settings and tap your name.
  2. Tap Sign-In & Security, then Change Password.
  3. Enter that device’s passcode and follow the prompts to create a new Apple Account password.

If no trusted device is available, open {site} and find the option for a forgotten Apple Account password. Enter the email address or phone number used with the account, then follow the verification instructions. Apple may direct you to a trusted device or begin account recovery if your identity cannot be confirmed immediately.

What should I do when too many wrong passcodes lock my iPhone?

Repeated incorrect passcode attempts can temporarily delay another attempt and eventually show iPhone Unavailable or Security Lockout. Do not keep guessing, because the waiting periods may become longer.

If you cannot remember the screen passcode, the official lost iPhone password recovery path is to reset the device. Resetting in this situation erases the data and settings currently stored on the iPhone. You can restore data afterward if an iCloud or computer backup is available.

  1. Look for Forgot Passcode? on the Lock Screen. On some earlier software versions, the comparable option is Erase iPhone.
  2. If the option appears, follow the prompts, enter your Apple Account password, and confirm the device reset.
  3. If the option does not appear, connect the iPhone to a Mac or Windows PC and place it in recovery mode using Apple’s instructions for your model.
  4. In Finder on a Mac or Apple Devices on Windows, select the iPhone and choose Restore.
  5. After the reset, complete setup, restore an available backup, and create a new passcode.

The buttons used to enter recovery mode differ by iPhone model, so confirm the model-specific sequence in Apple Support before starting.

Can another Apple device or Find My unlock my iPhone?

A trusted Apple device can help reset an Apple Account password, but it cannot reveal a forgotten iPhone passcode. Find My can remotely erase an iPhone that is online and associated with your Apple Account; it does not remove the screen passcode while preserving the phone’s existing data.

  1. Open Find My on another signed-in Apple device, or use the Find Devices service from a browser.
  2. Select the locked iPhone from the device list.
  3. Choose Erase This Device and confirm with the requested account credentials.
  4. When erasure finishes, set up the iPhone again and restore an available backup.

Use remote erasure only when you understand that information not included in a backup may be lost. If Find My was not enabled before the lockout, use the on-device reset option or recovery mode instead.

What identity checks are required for an iPhone password reset?

Apple may request several details during an iPhone password reset after losing it. The exact checks depend on the security methods already attached to the Apple Account.

  • The email address or phone number used to sign in.
  • A code sent to a trusted phone number or displayed on a trusted device.
  • The passcode of a trusted iPhone or iPad.
  • Answers to security questions on an older account that still uses them.
  • A recovery key if the account owner previously enabled that feature.
  • Help from a recovery contact who was set up before the lockout.

Never give a verification code, device passcode, password, or recovery key to someone who contacts you unexpectedly. Account recovery may involve a waiting period, and Apple Support cannot simply skip the identity checks.

What if the iPhone password reset is not working?

If you cannot complete the steps to reset a lost iPhone password, note the exact message and determine where the process stops. Check that the iPhone has a cellular or Wi-Fi connection, that you entered the correct Apple Account, and that your trusted phone number can receive verification messages.

For device recovery, try another compatible cable or computer if the iPhone is not recognized. If recovery mode exits before the required software finishes downloading, let the download finish and then place the iPhone in recovery mode again.

For official help, open {site} and choose the topic for Apple Account access, forgotten iPhone passcode, or a disabled device. Apple Support can explain the proper recovery route, but it cannot disclose a password, recover an unknown passcode, or guarantee restoration of data that was not backed up.

How can I avoid another iPhone lockout?

After completing the steps to reset a lost iPhone password, strengthen the recovery methods before another problem occurs.

  • Add and verify more than one trusted phone number when possible.
  • Set up an account recovery contact you know and can reach.
  • If you enable a recovery key, store it somewhere separate from the iPhone.
  • Use a reputable password manager for the Apple Account password and other account passwords.
  • Keep regular iCloud or encrypted computer backups so a device reset does not remove your only copy of important data.
  • Choose a memorable device passcode that other people cannot easily guess, and do not store it in an unlocked note on the same iPhone.

If you are thinking “Help, I lost my iPhone password,” avoid unofficial passcode bypasses and unlocking services. The safe answer to what to do if you lost an iPhone password is to use Apple’s account reset, on-device erase, Find My, or computer recovery process for the specific credential you forgot.

Was this page helpful?

Be the first to rate this page