Login.gov Account Sign-In and Access Help

Official Login.gov Account Sign-In

Open {site} and select the sign-in option. You may also begin on the participating government agency’s website and choose its Login.gov sign-in button.

Before entering anything, check that the page clearly identifies Login.gov and that your browser shows a secure connection. Watch for misspellings, extra words attached to the service name, urgent warnings, or requests to send a code to another person. Search phrases such as login.gov.account and login.govaccount are not special account types and may lead to unofficial results.

Login.gov is a shared sign-in service used by participating government agencies. It is not itself a benefits, application, or membership account. Never give your password or one-time code to someone claiming that they need it to help you sign in.

How to Access Your Account

Have the email address used for the account, your password, and at least one configured authentication method ready.

1. Enter the email address connected to your Login.gov account.
2. Enter your password and select Sign in.
3. Complete one of the authentication methods already set up on the account.
4. Continue to your Login.gov account page or back to the government agency you were trying to reach.

The authentication step may ask you to use face or touch unlock, enter a code from an authentication app, use a security key, receive a one-time code by text or voice call, enter an unused backup code, or use a federal employee or military credential.

You cannot substitute a new method during sign-in unless it was previously added to the account. If more than one method is configured, choose the option for using another security method and follow the prompts.

If You Forgot Your Password

On the official sign-in screen, select Forgot your password? Enter the email address connected to the account and continue. Login.gov will send a password-reset message to that address.

Open the message and use its Reset your password button. Create a new password that meets the requirements shown on the screen, confirm the change, and then sign in with the new password. You must be able to receive email at the account address to use this process.

After changing the password, you will still need a configured authentication method. If you previously verified your identity and the account asks you to reactivate your profile, follow the displayed instructions. A current personal key may let you regain access to stored verified information. If you do not have that key, you may be required to verify your identity again.

If no reset message arrives, check spam, junk, and filtered folders. Confirm that you entered the same email address used for the account, then request another message from the official screen. Do not forward the reset message to anyone.

Problems With Authentication Methods

If your usual method is unavailable, select Choose another security option. Only methods that you previously configured can be used.

• Phone: If you still control the same number, you may be able to receive the code on a replacement device. Check that the device has service and airplane mode is off.
• Authentication app: Open the app linked to this account and enter its current code. A newly installed app will not automatically contain the old setup.
• Security key: Connect or activate the registered key and follow the browser prompt. Try another registered key if you added one.
• Backup codes: Use an unused code from the saved set. Each backup code works once.
• Face or touch unlock: Use the device and browser where that method was configured, or select another previously configured option.
• PIV or CAC: Insert the configured card and follow the device prompts.

After signing in with a backup method, remove any lost phone, key, or credential and add an available replacement. Keeping two current authentication methods reduces the risk of losing access.

If your only authentication method is gone or unusable, Login.gov support cannot bypass it, unlock the account, or sign in for you. Follow the official on-screen guidance for deleting the inaccessible account and creating a new one. Read the consequences carefully because deleting the Login.gov account affects access through participating agencies, although it does not delete information held by those agencies.

Common Login Problems

• Incorrect email or password: Check spelling, capitalization, autofill entries, and whether you used a different email address. Use the official password-reset process instead of repeatedly guessing.
• Missing phone code: Confirm that the phone can receive messages or calls, check the selected delivery method, and use the resend option shown on the page. Enter only the newest valid code.
• Authentication-app code rejected: Make sure you opened the app entry linked to Login.gov and that the device date and time are set correctly.
• Browser trouble: Refresh the page, close and reopen the browser, or try a current browser. Disabled cookies, private browsing, extensions, or restrictive network settings may interfere with sign-in.
• Locked access: Stop repeated attempts and follow the message displayed by Login.gov. If you forgot the password, use the reset option. Do not create another account merely because identity verification was interrupted.
• Suspicious page: Leave if the spelling looks wrong, the connection is not secure, or the page asks for payment, remote access to your device, or a code to be shared with another person.

If you can sign in to Login.gov but cannot open an application, view a benefit, check eligibility, or see an agency record, contact that government agency. Those matters are outside the Login.gov account itself.

Contact Login.gov Support

Use the Contact us section on {site} to reach official support. Choose the topic that best matches sign-in, authentication, identity verification, account management, or suspected phishing.

Prepare the email address associated with the account, the name of the government agency you were trying to reach, the authentication method involved, the exact error message, and a short list of the steps already attempted. In a support form, do not include your password, verification codes, Social Security number, full identification numbers, document images, or other sensitive personal information.

Login.gov support can explain sign-in errors, authentication options, password-reset steps, and identity-verification problems. For security, representatives cannot sign in, create, delete, or manage the account on your behalf, and they cannot override a missing authentication method. Questions about an application, status, eligibility, membership, or benefits belong with the participating agency.