IRS Login and Account Sign-In Help

To sign in to your IRS account, open the official IRS website, choose the individual online account, and select the option to sign in with ID.me. Enter the email address and password for your existing ID.me account, then complete multifactor authentication.

Where is the official IRS account login?

Open {site} and look for the individual online account or a button labeled “Sign in to your online account.” The official IRS website uses IRS.gov, and the IRS account login sends individual users to ID.me for secure identity verification and authentication.

Do not enter credentials after following an unexpected email or text message. The IRS says it does not send messages asking people to sign in to obtain a transcript or update a profile. If a page arrived through a message, close it and start again from the verified site.

Search phrases such as “login IRS,” “IRS login,” or “IRS online account login” can produce advertisements and look-alike pages. Check that you began on IRS.gov before entering personal information, and confirm that the next sign-in screen identifies ID.me.

How do I sign in to my IRS account?

Multifactor authentication, or MFA, is a second security check completed after entering a password. It may use a saved passkey, an authentication app, a security key, or another method previously connected to the ID.me account.

1. Open the IRS individual online account page and select the sign-in option.
2. Select “Sign in with ID.me.”
3. Enter the email address and password associated with your ID.me account.
4. Complete MFA using one of the methods already set up on the account.
5. Follow any additional identity prompts shown for the IRS service.
6. If asked, consent to share the verified identity information with the IRS.

An existing ID.me account used with another organization may work, but ID.me may require additional information before granting access to IRS services. Follow only the prompts displayed during the verified sign-in process.

How do I create an IRS online account?

New users begin from the IRS account or service they want to access. Select “Sign in or create account,” then follow the option to create an ID.me account. The IRS states that a person must be at least 18 to create this account.

Have the following information and equipment available before starting:

• A personal email address.
• A unique password containing at least eight characters.
• An MFA method, such as an authentication app, face or touch unlock, or a phone that can receive messages.
• A Social Security number or individual taxpayer identification number.
• A valid government-issued photo ID, such as a driver’s license, state ID, passport, or passport card.
• A smartphone or a computer with a webcam if the selected verification method requires a selfie.

ID.me may offer self-service identity verification or verification through a video chat agent. During self-service verification, follow the prompts to submit an accepted identity document and take a selfie. If the automated process cannot verify the information, use the alternative presented on the screen rather than creating another account.

Why can’t I complete the IRS login?

First identify whether the problem appears on the ID.me sign-in screen or after ID.me returns you to the IRS. ID.me handles credentials, MFA, and identity verification; the IRS handles access to the IRS service after verification.

• Credentials are rejected: Check the email address for typing errors and use the password-recovery option on the ID.me screen. Do not repeatedly guess passwords.
• Identity verification fails: Recheck that the submitted details match the identity documents. Follow the displayed choice to retry, change verification methods, or use a video chat agent.
• Access appears locked: Use the recovery choices shown by ID.me. Do not open a second ID.me account to work around the restriction.
• A page will not load: Update the browser, clear its cache and cookies, or try another supported browser. Also disable settings or extensions that block required cookies, scripts, camera access, or pop-up windows.
• An email or code does not arrive: Check spam and junk folders, confirm the displayed destination, and request another message only through the current verified screen.

Save the exact wording of any message and note whether it appeared before or after identity verification. Do not send screenshots containing passwords, authentication codes, or full identity numbers.

How do I recover access to an IRS account?

For an individual IRS online account, the ID.me email address functions as the sign-in name. If “forgot username” means you cannot remember that email address, use ID.me account help instead of trying to create duplicate accounts.

1. Return to the verified IRS sign-in flow and select “Sign in with ID.me.”
2. For a forgotten password, select the password-reset option and follow the confirmation steps sent by ID.me.
3. If the password works but the saved MFA method is unavailable, select the MFA recovery process on the “Complete Your Sign In” screen.
4. Confirm ownership as prompted. ID.me may request personal information, an identity document, a live selfie, email confirmation, or a video call.
5. Set up a new MFA method when prompted, then restart the IRS sign-in if necessary.

If you no longer have access to the account email and cannot recover the password or MFA method, contact ID.me Support. An ID.me agent must handle wallet recovery that cannot be completed through the automated prompts.

How do I contact IRS support about account access?

Open {site}, find the Help section, and choose the IRS contact option that matches an online account problem. For trouble with an ID.me password, MFA method, identity document, selfie, or video verification, use the ID.me Help Center and its “Contact Support” option instead.

Before requesting help, prepare your name, the email address associated with ID.me, the IRS service you were trying to open, the exact message shown, the device and browser used, and the steps completed before the problem appeared. Keep any IRS notice nearby if the access problem relates to that notice, but do not include passwords or one-time authentication codes in a support request.

IRS customer service representatives cannot view a user’s online account screen. Clearly state whether the failure occurred during ID.me verification or after returning to the IRS so the request reaches the appropriate support team.