Illuminating Company Power Outage Status

Check the Current Outage Status

Use the official Illuminating Company outage map for the latest information available from the utility. Open {site}, choose Outages, and select the option to view the outage map. This page does not display live outage data.

On the map, search for the service address or zoom in to the surrounding area. Confirm that you are viewing The Illuminating Company service territory. Map symbols may represent groups of affected customers rather than individual properties.

The illuminating company power outage status may include whether an outage has been reported, whether a crew has been assigned, and an estimated restoration time when one is available. An estimate can change as crews inspect damage and complete repairs. If no estimate appears, check again later instead of assuming that the outage was overlooked.

For account-specific information, use the status option associated with your service address. The illuminating company outage map provides a broader area view, while an account may provide updates connected to your own location.

Report a Power Outage

Do not assume that a neighbor has already reported the problem. Sending a report helps the utility connect the affected service location with the illuminating company power outage.

Customers can report an outage in any of these ways:

• Online: Choose the outage-reporting option in the official Outages section. Enter the requested service-location or account details, check the address carefully, and submit the report.
• By phone: Call the verified outage number shown in the contact block on this page. Use the automated power-outage option and follow the prompts. Stay on the line until the system confirms that the report was received.
• Through the account system: Sign in, select the affected account or address, and look for the option labeled Report Outage or a similar outage command.

After submitting an Illuminating Company report outage request, save any confirmation shown. Check the illuminating company power outage map or account status later for restoration updates. Avoid filing repeated reports unless the utility asks you to, the status disappears, or power returns and then fails again.

Sign In for Account-Specific Updates

Open {site} and choose the account sign-in option. Use the credentials already connected to your electric service account. If you cannot remember them, use the recovery option displayed on the official sign-in screen rather than guessing repeatedly.

After signing in, select the correct service address. Look for outage details, the status of an existing report, and any available restoration estimate. If you manage more than one property, make sure the account is showing the location that has lost power.

Review the email address and mobile contact information saved to the account. Then check the notification settings for outage alerts. The utility offers account alerts, but the choices available to you may depend on the contact information and enrollment already associated with the account.

A successful sign-in does not itself report an outage. Confirm that the account shows an active outage report or use the reporting option. The illuminating company outage status may take time to update after a new report.

If the Outage Is Not Shown

If your property has no power but the illuminating company power outage status shows nothing nearby, first check whether the problem is limited to the building. Look through a window to see whether neighboring properties and streetlights have power. Do not go outside during dangerous weather just to investigate.

Check the breaker panel only if the area is dry, there is no burning smell, and you can reach it safely. A tripped main breaker or individual circuit may indicate a property-side issue. Do not touch damaged equipment, exposed wiring, a wet panel, or anything that is hot, sparking, or making unusual sounds.

If the whole property remains without power, submit a new outage report even when the illuminating company power outage map is blank. Newly reported or very small outages may not appear immediately. Confirm that the submitted service address is correct and watch for a receipt or confirmation.

If the report cannot be completed online, use the verified outage contact shown above. Apartment residents may also ask building management whether the issue affects shared electrical equipment. Report utility hazards directly to the utility; do not rely only on a landlord or neighbor to pass along the information.

Prepare Before Contacting Support

Having the right details ready can prevent delays and help the system identify the affected location. Gather what you can without entering an unsafe area.

• The account holder’s name and account number, if available.
• The full service address, including an apartment, suite, or unit number.
• A callback number and the contact information already associated with the account.
• The approximate time the power went out.
• Whether the entire property or only part of it has lost power.
• Whether nearby properties, traffic signals, or streetlights also appear affected.
• Details of any downed line, damaged pole, transformer problem, sparks, smoke, or fallen tree, observed from a safe distance.
• Any confirmation connected with an earlier outage report.

If you are not the account holder, explain your connection to the service location. Support may still accept a hazard or outage report, but access to private account details may be limited.

Power Outage Safety

Treat every downed or sagging wire as energized. Stay far away, keep children and pets back, and report it to the utility. If a wire is on a vehicle, remain inside unless fire or another immediate danger makes staying there unsafe. Warn others not to approach.

Call emergency services for fire, smoke, severe injury, an immediate threat to life, or another active emergency. Do not use electrical equipment that is wet, damaged, sparking, or giving off a burning odor. Never operate a generator, grill, or fuel-burning heater inside a home, garage, or other enclosed space because deadly fumes can build up.

Use flashlights or battery-powered lights instead of candles. Keep refrigerator and freezer doors closed as much as possible. Unplug sensitive equipment if it is safe to do so, and leave one light switched on so you know when service returns.

If anyone depends on powered medical equipment, follow the person’s backup plan immediately. Move to a safe location with working power or seek emergency help when the loss of electricity creates an urgent medical risk. An outage report or restoration estimate is not a substitute for emergency care.