Log In to Your Hotmail Account
To access an existing Hotmail account, open {site}, select Sign In, and enter the full Hotmail email address and Microsoft account password. If Microsoft requests a security code, complete that verification step before opening the inbox.
Hotmail accounts now use Microsoft’s sign-in system. Your Hotmail address remains your username, even if the page displays Microsoft or Outlook branding.
Where is the official Hotmail sign-in page?
Start at {site} instead of following a link from an email, text message, advertisement, or unfamiliar search result. Select the sign-in option shown by Microsoft.
Before entering a password, check that the page clearly identifies Microsoft and that the browser does not show a security warning. A message claiming that your Hotmail account will be closed unless you sign in through an attached link may be a phishing attempt. Phishing is an attempt to steal account details by imitating a trusted company.
If a saved bookmark opens an unexpected page, close it and begin again from the verified site. Do not give a Microsoft password or verification code to a person, unofficial recovery service, or remote-access tool.
How do I log in to my Hotmail account?
Use the complete email address, including the part after the at sign. The following steps apply when you want to login into a Hotmail account from a phone, tablet, or computer:
- Open Microsoft’s official site and select Sign In.
- Enter the full Hotmail email address, then select Next.
- Check that the displayed address is the account you intend to use.
- Enter the Microsoft account password. Passwords are case-sensitive, so uppercase and lowercase letters must match.
- If Microsoft asks for identity verification, choose an available method and enter the code you receive.
- Complete any prompts shown by Microsoft, then open the mailbox.
If a shared or public device asks whether you want to stay signed in, choose the option that does not keep the account signed in. Sign out when finished and do not save the password in that browser.
What should I do if I forgot my Hotmail password?
Start Microsoft’s official password-reset process from the sign-in screen. Select the option for a forgotten password rather than repeatedly guessing, because repeated failed attempts can trigger additional security checks.
- Enter the Hotmail address on Microsoft’s sign-in page.
- Select the forgotten-password option.
- Choose an available verification method, such as a recovery email address or phone method displayed by Microsoft.
- Enter the requested code and follow the prompts to create a new password.
- Return to the official sign-in page and use the new password.
If you cannot use any verification method shown, choose the option indicating that you do not have access to them. Microsoft may direct you to an account recovery form. Provide accurate details that help establish ownership, such as information about the account and email activity that only the owner is likely to know.
Complete recovery from a familiar device and location when possible. Never ask another person to complete identity questions for you, and never share a verification code.
How can I recover a locked, blocked, or compromised Hotmail account?
A locked or blocked Hotmail account must be restored through Microsoft’s official security and recovery process. Follow the message displayed on the Microsoft sign-in screen; it may ask you to verify your identity, reset the password, or complete an account recovery form.
If you believe someone else accessed the account, use a trusted device, change the Microsoft account password, and review the security information presented in the account. Remove only devices or recovery methods you do not recognize. Also change any other account password that was identical or very similar.
If Microsoft says the submitted recovery information is insufficient, review the answers for accuracy before trying the official process again. Do not use tools or services that promise to bypass Microsoft’s security checks. Only Microsoft can restore access to a locked Microsoft account.
Why can’t I login into my Hotmail account?
Most Hotmail login problems involve the username, password, verification method, browser, or an account-selection loop. Check each possibility separately:
Incorrect credentials: Enter the full Hotmail address, remove accidental spaces, check Caps Lock, and make sure a password manager did not fill credentials for a different account.
Verification code does not arrive: Confirm that the partial recovery details shown belong to you, request only through Microsoft’s prompt, check blocked or filtered messages, and use another offered verification method if available. Use the newest code because requesting another code may make an earlier one invalid.
Browser problem: Close extra sign-in tabs, restart the browser, or try a private browsing window. Temporarily disable an extension only if it is interfering with the Microsoft page.
Repeated sign-in prompts: Sign out of other Microsoft accounts in the browser, close the browser, reopen it, and select the intended Hotmail address. Blocked cookies or cleared session data can also prevent a sign-in session from continuing.
Old saved password: Update or remove the saved credential after resetting the password so the browser or mail program stops submitting the old one.
When trying to login into Hotmail after several failures, stop guessing and use the official reset option. This is also the safest response when “login into my Hotmail account” searches lead to unfamiliar pages.
How do I contact Microsoft Support about a Hotmail login?
Use Microsoft Support when the official password reset and account recovery options do not restore access. Open Microsoft’s verified site, find Support or Contact Support, and choose the category for Microsoft accounts, sign-in, or account security.
Have the affected Hotmail address, the exact error message, and a brief list of recovery steps already attempted. Do not send a password or current verification code in a support message.
Microsoft Support can explain the correct self-service route and help identify the relevant account problem. Support representatives cannot bypass identity verification or guarantee recovery when account ownership cannot be established.