Hilton Team Member Program

Make a reservation at the Team Member and Hilton Family Travel Program by using www.hilton.com/tmtp. This is Hilton’s way of rewarding its loyal employees; extended up to family members, each Hilton employee can take advantage of hotel room rate discounts through this program.

The Family Travel Program is offered to all Hilton employees worldwide – part-time or full-time. The Hilton Hotels and Resorts is one of the most prestigious chains of hotels all over the world. If you work for this company or are related to anyone who does, don’t miss out on this great opportunity! Find out more from Hilton.com/tmtp.

More About the Hilton/Tmtp Offer

Hilton Hotels and Resorts has been on top of its league for years now. It’s a luxury hotel that never fails to provide the needs of its beloved guests. Today, Hilton operates ten different hotel brands that offer different types of accommodations to suit the varying needs of each traveler.

It is Hilton’s goal to provide comfort to each and every one of the guests who choose to stay at the hotel – ‘A home away from home’. And now, Hilton Hotels and Resorts desire to provide the same service to the employees who have untiringly taken care of each guest’s travel needs. Through the Hilton Team Member Travel Program, this desire has been realized!

Each employee and their family members are offered the chance to enjoy a night, or more, at the Hilton Hotels and Resorts at an affordable price. Yes, the luxury rooms will be offered at a discounted price if, the employee signs up for the service. By simply going online and following the step-by-step procedure, any Hilton employee can book and enjoy a discounted room rate at the hotel!

Book a Discounted Room Rate through the Hilton TMTP

You must have a computer or mobile phone that has reliable internet access. You must also be a regular employee at any of the Hilton hotels in these locations – United States, Puerto Rico, Canada, Mexico, Costa Rica, the Bahamas or Dominican Republic, in order to take advantage of this offer. Additionally, you may only use this program when you travel.

Steps to Making the Reservation:

1. You may begin booking your discounted room from Hilton Hotels and Resorts at hilton.com/tmtp. Just click on the ‘Begin Here’ button.
2. You may click on the ‘Find It’ button after you’ve typed in your work location information.
3. After finding your correct work location, click on ‘Continue’ to proceed to the next page.
4. Take the time to read the Terms and Conditions before proceeding with the reservation process.
5. Fill in the required fields on the next page such as the Hilton hotel location that you desire to stay in and where you plan to go for your vacation. Click on the button that says ‘Find Hotel’ after you type in all the information needed.
6. You may need to provide some personal information including your credit card number in order to reserve your room.
7. To complete the reservation process, take note of the confirmation number provided so that your HR department can validate your Hilton Team Member and Travel Program passport. You will need these upon checking in at the Hilton hotel of your choice.
8. For more information about this program, you can get help at tm.hilton.com/en/tm/help/tmtp_faq.jhtml.

Choose the right Hilton support team

Start with your hotel’s manager or Human Resources contact if your employee status, eligibility, or family access looks wrong. These records usually must be corrected by the employer before a travel support agent can help.

For a sign-in error, reservation problem, or program question, open the company’s official website and look for the support option shown after you sign in. Using the contact details displayed there helps you reach the team that handles the program rather than general hotel customer service.

If you cannot sign in, take a screenshot of the error and note when it appeared. Do not include a password or full payment-card details in the screenshot.

What to have ready before calling the service team

Before placing a call, collect the details the agent will need:

• Your full name and Hilton employee or team member identifier.
• The property or work location connected to your employment.
• The email address used for your account.
• Your destination and intended stay dates.
• Any reservation or confirmation reference involved.
• The exact error message and the steps that caused it.

Explain the result you need first, such as restoring account access, checking eligibility, or fixing a reservation issue. Then give the error details. Ask for a case number and write down the agent’s name or department before the call ends.

Never give an agent your account password or a one-time sign-in code. If the caller asks for information that seems unrelated to the problem, end the call and obtain a verified contact method from the company’s official website or your workplace HR team.

Check service team hours and handle a closed line

Service hours can differ by region, department, holiday, and the type of help needed. Check the current schedule beside the verified support option before calling. The time shown may use a different time zone, so compare it with your local time.

If the line is closed, prepare your account details and error notes for the next available period. Use an official message or case form if one is offered. For a stay that is already underway or begins soon, contact the hotel directly through the contact information in your reservation record. Hotel staff may be able to address a property-specific issue, but employment eligibility and account access may still require the program team or your HR contact.