HER Customer Service Phone Number and Hours

Official HER Customer Support Options

HER directs users to its official Help Center for customer support. Open {site}, enter a few words about your problem in the Help Center search box, and check the relevant article before sending a request.

If the articles do not solve the problem, select the option to submit a request. HER states that a support team member will respond by email after a message is submitted. The app also provides access to support, although menu names can differ between iOS, Android, and app versions.

HER does not publish a general customer service telephone line for users in the United States. This means the verified HER customer service contact is the official Help Center and its request form, not a call center. Searches for a HER+ customer service telephone number USA hours or a HER customer service telephone number USA hours may produce third-party listings that HER has not confirmed.

HER Customer Service Telephone Number

No official HER customer service telephone number for general USA account support is published in HER’s customer support information. HER’s official contact article directs users to Help Center articles and an online request rather than telephone service.

Do not rely on a HER customer service number USA, HER support phone number USA, or HER customer support telephone number shown on an unrelated directory, social media post, or search-result preview. An unverified caller may ask for passwords, sign-in codes, financial details, or remote access to your device. HER’s support process does not require you to find a third-party number.

The same warning applies when searching for a HER+ customer service telephone number. HER’s official support pages use the HER name and do not confirm a separate HER+ telephone service. Use the Help Center link supplied by the official site or the support area inside the app.

Customer Service Hours

HER does not publish verified customer service operating hours for United States users. It does not state official days of operation, a support time zone, or holiday exceptions. For that reason, no specific HER customer service hours USA can be confirmed.

HER also does not publish separate HER+ customer service hours or verified HER support hours. The online request form can be used to send a message without calling, but HER does not promise that a person will review or answer it at the moment it is submitted. Because no staffed schedule is published, there is no reliable basis for describing service “outside” operating hours.

After submitting a request, watch the email account you entered on the form. Check its spam or junk folder as well as the main inbox. Avoid sending repeated requests for the same problem unless HER asks for more information, because separate messages can make the issue harder to follow.

How to Contact Support Through the App

If you can still open your account, use the app’s own support area:

1. Open HER and go to your profile or main menu.
2. Open Settings. On iOS, this is normally reached from My Profile and the settings icon. On Android, open the menu in the upper-right corner and select Settings.
3. Look for Support or HER Support. Its position or wording may vary with the app version.
4. Search the available help articles and open the one matching your issue.
5. If the article does not resolve the problem, choose the option to submit a request and complete the displayed form.
6. Check the email address supplied with the request for HER’s response and any follow-up questions.

If the support option is missing or the app will not open, use the official Help Center through {site}. Do not use contact details copied from an unofficial app listing or forum.

Account Access and Recovery

HER does not use a custom password that users can reset. Its official help information says sign-in depends on the method connected to the account, such as a phone-based sign-in or an approved account provider available on the user’s device. Start by choosing the same method originally used to create the account.

If that method fails, confirm that the connected provider is active on the device and that you are using the correct account with that provider. Do not create another HER profile merely to test access; doing so may leave you with duplicate accounts.

Users who are already signed in can reduce the risk of losing access by opening Settings, selecting Connected Accounts, and adding another supported sign-in method shown in the app. Follow the provider’s authentication steps and confirm that the new method appears as connected.

HER states that a locked account without a secondary login method may not be recoverable. Support may instead help verify ownership and handle deletion of the inaccessible profile. If you cannot sign in, submit a Help Center request, identify the original sign-in method, describe the error exactly, and wait for official instructions. Never send a password, one-time code, or full payment-card information.

Information to Prepare Before Contacting HER

Include enough detail for support to identify the issue without sharing sensitive credentials:

• The email associated with the HER account, if one was added.
• The sign-in method originally used, without its password or verification code.
• Your device type and operating-system version.
• The HER app version shown in the device’s app information.
• The exact error message or a clear description of what happens.
• The approximate date the problem began and whether it happens every time.
• Steps already tried, such as reopening the app or checking the connected account.
• A screenshot with private messages, codes, and unrelated personal details removed.

Keep the request short and use one issue per message. This gives the HER customer service contact team a clear account of the problem while limiting unnecessary personal information.