FirstEnergy Outage Status and Reporting Guide

Check the Current Outage Status

Open {site} and find the outage or service interruption section. Start with the status tool or outage map for your FirstEnergy electric company. Enter the service address or use the map search to move to the correct area.

An active first energy outage may show the time it was reported, the number of customers affected, a crew or assessment status, and an estimated restoration time when one is available. Details can change as crews inspect damage, so treat any estimate as current information rather than a guarantee.

If the tool recognizes your service address and says the outage was already reported, you normally do not need to submit the same report again. Save the confirmation or note the displayed status, then check later for updates. If only a nearby map marker appears, verify your own address before assuming that your interruption is included.

Report a FirstEnergy Outage

Use FirstEnergy’s official online outage-reporting tool or the verified customer-support contact shown on this page. Do not rely on a number or reporting link copied from an unverified search result, message, or social media post.

Before starting, have information that identifies the affected service location. The tool may ask for details associated with the electric account or address. Depending on the available form, useful information may include:

• The full street address where power is out.
• The name shown on the electric account.
• An account identifier or other requested verification detail.
• A safe callback or notification method, if the form offers one.
• Whether the whole property is without power or only part of it.

Follow the prompts and review the location before submitting. Wait for a confirmation that the report was accepted. A spinning page, blank screen, or interrupted connection is not confirmation. If the online report cannot be completed, use the verified support option displayed with this guide.

If only one room or circuit has lost power, check the breaker panel from a safe, dry position. Do not touch the panel if it is wet, damaged, hot, smoking, or making unusual sounds. If nearby properties still have power and your breakers appear normal, report the interruption for your service location.

Use the FirstEnergy Outage Map

From {site}, open the outage map and select the FirstEnergy operating company that serves the address if prompted. Search by the service location or move and zoom the map until the correct neighborhood is visible.

Markers or shaded areas generally represent groups of reported interruptions, not necessarily one exact home. Select a marker to review the information currently attached to it. The panel may show the affected area, an approximate number of customers without service, the latest work status, and restoration information when available.

Map symbols can change as reports are grouped, crews investigate, or service returns. A marker moving or disappearing does not by itself confirm that power is restored at your address. Check the service-location status and verify whether electricity is actually back on.

Restoration information may be unavailable while damage is being assessed. If an estimate appears, it can later change as field conditions become clearer. Continue to use the current map details instead of relying on an earlier screenshot.

Get Outage Updates

Return to the status tool and look up the same service address to see whether the firstenergy outage status has changed. Refreshing continuously is unnecessary; check again after a reasonable interval or when conditions in the area change.

If the official account or outage page offers alerts, follow its prompts to choose an available notification method. Confirm that the contact information shown is current and that messages from FirstEnergy are not being filtered. Available alert choices can depend on the account and service area.

Keep the report confirmation if one was provided. It can help you recognize that the interruption is already on record and compare later updates. Remember that an alert or map estimate is not a promise of restoration at a particular time.

If the Outage Is Not Listed

If your address does not appear, first check the spelling, street direction, unit information, and postal code. Make sure you selected the correct FirstEnergy operating company when the tool asks. Search by the service address rather than your current phone location.

If the map shows no marker, submit an official outage report anyway. Maps may not display a newly reported interruption immediately. Do not assume that a nearby report automatically covers your property.

When a report fails, reconnect to a stable network, reopen the official tool, and try once more. Avoid repeated rapid submissions. If there is still no confirmation, use the verified customer-support contact presented on this page and explain that the online report did not complete.

If the displayed status says power is restored but your property remains out, check whether neighbors have service and safely inspect the breaker position. Then report that your service is still off. Never reset equipment that looks damaged or has been exposed to water.

Power-Line and Electrical Safety

Treat every fallen or low-hanging wire as energized. Stay well away, keep other people and pets back, and contact emergency services when there is immediate danger. Report the damaged line through FirstEnergy’s official emergency or outage channel after reaching a safe place.

• Do not touch a wire, pole, tree, fence, vehicle, or puddle that may be in contact with a line.
• Do not attempt to move a line or damaged electrical equipment.
• Stay out of flooded areas containing outlets, panels, appliances, or wiring.
• Leave immediately if you smell burning, see sparks or smoke, or hear arcing.
• Follow instructions from emergency responders and FirstEnergy crews at the scene.

If a line falls on a vehicle, occupants should generally remain inside and avoid touching the vehicle and ground at the same time. If fire or another immediate threat makes staying inside unsafe, follow emergency responders’ instructions. Safety takes priority over checking the outage map or finishing a report.