Eversource Customer Service Phone Number & Hours

Eversource Customer Service Number

Use the verified contact block above when you need the Eversource customer service number. Contact details can differ by state, service area, customer type, and whether the account is for electricity or natural gas. The verified block is the safest place to find the correct number for your account.

Eversource customer care can help with questions about a bill, an account balance, a payment already submitted, account access, service-location information, and changes to an existing account. Representatives can also explain the next step when a request must be handled by another department.

If you searched for the Eversource phone number customer service uses, the phone number for Eversource, or simply want to call Eversource customer service, confirm that the contact shown matches your state and customer type before calling. Business and residential contacts may not be the same.

Customer Service Hours

Check the verified contact block above for current Eversource customer service hours and the applicable time zone. Do this even if you have called before, because schedules and holiday exceptions can change. The block is maintained separately so the page does not repeat contact information that may become outdated.

If regular support is closed, use the online account for routine requests that do not require a representative. Outage reporting remains separate from ordinary customer service and may be available outside regular support periods. An automated phone menu may also offer limited account or outage options.

When checking Eversource phone number customer service hours near a holiday, rely on the notice displayed with the verified contact information or on Eversource’s official contact page. Do not assume that a normal weekday schedule applies.

How to Reach the Right Department

Listen to the complete phone menu before choosing an option. The wording may vary by location, but these routes usually help direct the call:

• Choose billing or payments for questions about charges, balances, billing history, or a payment that does not appear on the account.
• Choose account access or online account help if you cannot sign in, need to update profile information, or cannot connect a service account.
• Choose moving or service requests to start, stop, or transfer electric or gas service.
• Choose outage reporting when power is out at the service location.
• Ask for a representative when none of the menu choices fits the request.

Before calling, identify whether the issue concerns electric service, gas service, or online account access. Also confirm the state and service address. These details help prevent a transfer to the wrong regional team.

For a routine request, open {site}, select the correct location, and sign in. The account area may let you view bills, manage profile settings, connect service accounts, adjust notifications, or begin a service request without waiting for an agent.

Eversource Outage Phone Number

Use the verified outage contact in the block above when you need the Eversource outage phone number. Outage reporting is not the same as calling general customer service. The outage channel records the affected service location and may provide available status information.

Report an outage even if nearby homes also appear to be without power. The report helps associate the interruption with your location. If possible, use the phone number linked to the account or have the service address ready so the system can identify the property.

Do not use an outage line for a situation involving immediate danger. Stay away from fallen wires, damaged electrical equipment, fire, or any area where electricity may be present. Contact emergency services for an immediate threat to life or property, then notify Eversource through its emergency or outage channel when it is safe to do so. Never approach or touch a fallen wire.

What to Have Ready Before Calling

Gather the information below before starting the call. It can make identity verification faster and reduce the chance of being transferred:

• The account holder’s full name as shown on the bill.
• The Eversource account identifier from a recent statement.
• The complete service address, including the unit where applicable.
• The mailing address if it differs from the service location.
• A phone number or email address already associated with the account.
• A brief description of the request and any relevant notice or bill.
• The date and method of a payment if the call concerns a missing payment.

For account-access help, have the email address used to sign in. Do not read a password to a representative. For starting or stopping service, be ready to confirm the service location, account-holder details, and requested change. Eversource may request additional identity information, so provide sensitive details only after confirming that you called an official number from the verified block.

Other Official Contact Options

Open {site} and choose your location before using online support. Location matters because Eversource serves more than one state and the available contact paths can differ. Look for account, contact, moving-service, or outage options based on what you need.

• Use the online account for supported billing, profile, notification, and service-account tasks.
• Use the official contact section to find a form or guided support option for nonurgent questions, when available for your location.
• Use the outage reporting tool or outage map to report an interruption and check available updates.
• Look for accessibility contact information if you need relay support or another communication accommodation.
• Select the Spanish-language option or ask customer care about language assistance when needed.

A contact form should not be used for an outage, a gas odor, damaged utility equipment, or immediate danger. Choose the dedicated reporting channel shown for the situation. Avoid third-party directories, since their numbers, hours, and department labels may be outdated or may not belong to Eversource.