Check Your Dillard's Gift Card Balance

You can check a Dillard's gift card balance online, by phone, or with help from an associate at a Dillard's store. Have the gift card number and PIN ready before you start.

The PIN is the security code connected to the gift card. Keep both numbers private except when entering them on Dillard's official site or giving them to an authorized Dillard's representative.

How do I check my Dillard's gift card balance online?

The official Dillard's site has a tool labeled “Check Your Gift Card Balance.” Use {site} rather than a balance-check page found through an unfamiliar message or advertisement.

1. Open {site}.
2. Find the Gift Cards section, usually near the bottom of the page or within Customer Service.
3. Select “Check Your Gift Card Balance.”
4. Enter the complete gift card number exactly as it appears on the card or e-gift card.
5. Enter the PIN in the separate security-code field.
6. Submit the form and wait for the remaining balance to appear.

If you searched for “Dillard's check gift card balance” or “Dillard's gift card balance check,” confirm that you are on the official Dillard's site before entering either number. Do not send a card number or PIN through email, text, or social media.

If the page rejects the details, check every digit and make sure the card number and PIN have not been reversed. A zero can resemble the letter O, and a damaged scratch-off area can make a PIN hard to read.

How do I check a Dillard's gift card balance by phone?

Dillard's says customers can check a gift card balance by calling its customer service line. Use the verified phone number shown in the contact block on this page or the number printed on the back of the card.

1. Call the verified Dillard's customer service number.
2. Listen for the gift card or balance-inquiry option.
3. Enter or say the gift card number when the system asks for it.
4. Provide the PIN if the automated system requests a security code.
5. Listen to the balance and repeat it or write it down before ending the call.

Automated menus can change. If there is no balance option, ask for a customer service representative and explain that you need a Dillard's gift card check balance request. Never provide unrelated banking information or an account password for a simple gift card inquiry.

Can I check a Dillard's gift card balance in a store?

Any Dillard's store associate can help check a Dillard's gift card balance. Bring the physical card or a readable copy of the e-gift card so the associate can access its identifying information.

1. Go to a staffed register or customer service area.
2. Ask the associate to check the remaining gift card balance.
3. Present the physical card or display the e-gift card information.
4. Keep the card until the associate finishes the lookup.

Some locations may have a self-service kiosk, but kiosk availability and features vary. If a kiosk does not show a gift card option, ask an associate instead. Dillard's officially directs customers to store associates for balance help.

Where are the Dillard's gift card number and PIN?

On a physical Dillard's gift card, look on the back for the card number and the separate area marked PIN or security code. The PIN may be beneath a protective scratch-off covering. Remove that covering gently so the digits remain readable.

For a Dillard's e-gift card, open the original email and view the activated card. Dillard's says an activated e-gift card can also be viewed through “Manage eGift Card” in the My Dillard's Account menu. The displayed or printable card contains the details needed for a balance inquiry.

Do not confuse a transaction reference, email message number, or barcode with the gift card number. If several numbers appear, use the one specifically labeled as the card number and enter the PIN only in the PIN field.

What should I do if the balance does not show or the Dillard's gift card was lost?

If the online Dillard's gift card balance check fails, first re-enter the card number and PIN. Remove spaces unless the form inserts them automatically, check for mistyped digits, and try again after refreshing the official page.

An e-gift card may need to be activated before it can be used or managed. Dillard's states that activation is completed from the message announcing the e-gift card and requires a Dillard's account. If the card still does not appear, contact Dillard's customer service or ask a store associate to check it.

Report a lost or stolen Dillard's gift card by calling the verified customer service number or contacting a Dillard's store. Dillard's requires the gift card number when a lost or stolen card is reported. If you still have an email, card photograph, receipt, or other record containing that number, keep it available for the report. Do not publish the number or PIN while seeking help.

Common questions about Dillard's gift cards

• Can I check an e-gift card balance? Yes. Dillard's says e-gift card balances can be checked online, by phone, or through a store associate. An activated e-gift card can also appear under “Manage eGift Card” in the account menu.

• Do I need a receipt? Dillard's balance instructions call for the card information, not a receipt. A receipt or other record may still be useful if the card is lost, damaged, or cannot be identified.

• What if my physical card has no PIN? Dillard's says gift cards without a PIN must be replaced before they can be accepted. Take the card to customer service at a Dillard's store or contact Dillard's for the current replacement instructions.

• Does a Dillard's gift card expire? Dillard's current public gift card FAQ does not state an expiration rule. Check the terms printed on the card or included with the e-gift card, and ask Dillard's customer service if the card is old or its status is unclear.

• Why does the balance look wrong? Confirm that you entered the correct card, then ask customer service or a store associate to review the balance. Keep any relevant receipts or account records available while the issue is checked.