How to Report a Con Edison Outage

Check Whether Con Edison Knows About the Outage

Start with the official outage map, but report your loss of power even if nearby outages already appear. Con Edison asks customers not to assume that another person has reported their specific service address.

Open {site}, choose the outages or service-problems area, and select the outage map or status option. Search for your location and review any outage marker near it. A map entry can show that Con Edison knows about a wider problem, but it does not necessarily confirm that your property is included.

New reports may not appear on the map immediately. If your property has no power and you have not submitted a report for that address, continue to the reporting form.

Report a Con Edison Outage Online

To make a Con Edison outage report, have your service address and either the account number or the phone number associated with the account ready. You may also sign in so the system can fill in the account information.

1. Open {site} and go to the area for reporting and tracking service problems.
2. Select the option to report a service issue or power outage.
3. Answer the questions about whether the property has power and what kind of problem you see.
4. Identify the service address using the requested account, phone, or location details. Check spelling carefully if the address is not recognized.
5. Provide accurate contact information so Con Edison can send outage updates.
6. Review the details, submit the report, and keep the confirmation shown afterward.

The phrases “coned report outage,” “con ed report outage,” “coned outage report,” and “con ed outage report” all refer to this official process. Use the company’s reporting tool rather than an unrelated directory or social-media page.

Report an Outage by Phone

Call when the online form will not load, your address cannot be found, you cannot complete the form, or you need to describe a condition that the available choices do not cover. Use only the official outage line displayed in the verified contact block on this page or in Con Edison’s own contact section.

Before calling, gather the service address, account number if available, account holder’s name, callback details, and a short description of the problem. Be ready to say whether the entire property is without power, whether neighbors are affected, and whether you saw flashes, damaged equipment, or wires on the ground.

Listen for the outage or electrical-service option. Do not rely on a number copied from a search snippet, advertisement, forum, or unsolicited message. If the call disconnects before the system confirms the report, use the online status tool to check whether your address was recorded.

Report Dangerous Electrical Conditions

Stay far away from a fallen, hanging, or damaged wire. Treat every wire as energized, even if it is quiet, dark, or appears insulated. Do not touch it, move it with another object, drive over it, or step into nearby water. Keep children and pets away.

Call emergency services immediately if there is fire, smoke, sparking, an electrical injury, a wire blocking a road, or another immediate threat to people or property. Then report the electrical condition to Con Edison using the verified emergency contact shown above. Give the exact location and describe visible hazards from a safe distance.

If a power line falls on a vehicle while you are inside, remain in the vehicle and wait for emergency personnel unless staying inside creates a more immediate danger. Do not approach damaged transformers, poles, or electrical equipment.

Track the Outage After Reporting It

After you report Con Edison power outage conditions, save the confirmation screen or note that the automated phone system accepted the report. Con Edison may send updates using the contact information provided with the report.

Return to the official outage-status tool and identify the service address with the requested account, phone, address, or sign-in details. The outage map gives an area view, while the status tool is the better place to look for information tied to your report.

A message saying the outage is reported means the address is in the system. An assessment or investigation message usually means the cause or repair needs are still being evaluated. A restoration estimate is a current estimate, not a guarantee, and it may change as crews inspect damage and complete repairs.

If the map changes but your property remains dark, check the address-specific status. Report the continuing outage again if the tool says service is restored at your location. Requests such as “report coned power outage,” “report con ed power outage,” “coned report an outage,” and “con ed report an outage” should always lead back to the official reporting and tracking process.

Troubleshoot If Only Your Property Has No Power

First, look outside from a safe place. If nearby homes, hallway lights, streetlights, or common areas also lack power, report the outage. Never enter a restricted electrical room or inspect utility equipment yourself.

If only part of your home is affected, unplug or switch off devices in that area. Check the breaker panel only if it is dry, undamaged, accessible, and you know how to use it safely. A tripped breaker may sit between the on and off positions. Reset it once by moving it fully off and then on. Do not keep resetting a breaker that trips again.

In an apartment or shared building, contact the building manager if common-area power is available but your unit is dark, or if several units have an internal building problem. Contact a licensed electrician for repeated breaker trips, burning smells, buzzing, hot outlets, damaged wiring, or a problem limited to wiring inside the property.

Contact Con Edison when the main service appears interrupted, the meter or outside service equipment may be involved, neighbors are also affected, or the official status incorrectly says power has returned. Do not open a meter enclosure or attempt electrical repairs yourself.