Chase Business Login and Account Access

To access a Chase business account securely, open {site}, choose the business sign-in option, and enter the credentials for your Chase Business Online profile. Chase business banking and enrolled business card accounts can appear under that profile, but a separate personal Chase profile may use different credentials.

Where is the official Chase business login?

Start at {site} instead of opening a sign-in page from an email, text message, advertisement, or unfamiliar search result. Select the business area and then choose the visible sign-in option.

Before entering information, check that the page clearly identifies Chase and that your browser shows a secure connection. A secure connection encrypts information sent between your browser and the site, but it does not prove that every page reached through a message or advertisement is genuine.

• Use a bookmark only if you created it while visiting the official Chase site.
• Do not enter credentials after following an unexpected account-warning message.
• Close any page that asks for unusual information before showing the normal sign-in form.
• Never give a verification code, password, or temporary password to someone who contacts you unexpectedly.

How do I sign in to a Chase business account?

The Chase business sign-in form asks for a username and password. Use the username assigned to your business profile, not an email address or personal profile name unless that is the credential you established with Chase.

1. Open the official Chase site and select the business sign-in option.
2. Enter your business-profile username in the Username field.
3. Enter your password in the Password field. Check capitalization and remove any accidental spaces.
4. Select Sign in.
5. Complete any identity-verification prompt shown by Chase. Review the destination before requesting a code, and enter the code only on the official sign-in screen.
6. After access is granted, confirm that the expected business accounts or cards appear.

Avoid selecting Remember username on a shared or public device. When finished, use the account’s sign-out control and close the browser, especially on a device that other people can access.

Do Chase business banking and business cards use the same sign-in?

Chase directs business credit card customers to sign in with a Chase Business Online profile. A business card that is enrolled under an existing business profile may therefore be available after the same Chase business login used for business banking.

This does not mean every Chase profile is interchangeable. Chase states that a business profile is separate from a personal account profile. Access also depends on how the account or card was enrolled and what permissions the user received.

• If the business card already appears after sign-in, use that business profile to manage it.
• If Chase asks you to create a business profile, follow the official enrollment instructions rather than trying personal credentials repeatedly.
• If you are an employee or other authorized user, use the unique username and password supplied for your access. You may see only the accounts the business administrator assigned to you.
• If an expected card or bank account is missing, contact Chase through the relevant business support category instead of creating duplicate profiles.

What should I do if I forgot my Chase business username or password?

On the official sign-in screen, select “Forgot username/password?” Chase uses the recovery process to identify the profile and verify that the requester is authorized to access it.

1. Choose “Forgot username/password?” below the sign-in fields.
2. Select or enter the information requested for the business profile or account.
3. Complete each identity-verification prompt using information that matches Chase’s records.
4. Recover the username or create a new password when Chase presents that option.
5. Return to the official sign-in screen and enter the recovered username or new password.

Do not keep guessing a password. Chase documents that repeated incorrect attempts can block access. If you are an authorized user rather than the account administrator, the administrator may need to use Chase Business Online’s access-management controls to restore your access or provide a temporary password.

Why can’t I complete the Chase business sign-in?

A rejected Chase business login can result from incorrect credentials, a personal username being used for a business profile, blocked access, an identity check, or a browser problem. Work through one cause at a time.

• Credentials are rejected: Retype the username and password manually, check capitalization, and use the official recovery option instead of making repeated guesses.
• A verification prompt appears: Follow the prompt exactly. If the displayed contact method is unfamiliar or unavailable, stop and use official Chase support; do not try to bypass the check.
• A code does not arrive: Confirm that the displayed destination is yours, check blocked messages or filtering, and request another code only through the official screen.
• Access is locked: Use the recovery instructions shown by Chase. An authorized business user may also need help from the business account administrator.
• The page will not load: Enable JavaScript, update the browser, clear Chase-related cached data, or try a current browser on a trusted connection.
• The page looks suspicious: Do not enter anything. Close it and reopen Chase independently. If credentials were already entered, begin official recovery and report the incident to Chase.

How do I contact Chase about a business login problem?

Use Chase’s official Help and Support area and choose the category that matches the affected account. Select online and mobile banking for Chase Business Online access, business banking support for a bank-account login, or business credit card support for a card-profile problem.

If you can still sign in, Chase identifies the Secure Message Center as an official way to send an account-specific message. If you cannot sign in, use the contact option displayed in the appropriate official support category or the support information printed on the back of the business card.

Have the business name, affected account type, username, exact error message, and device or browser details ready. Do not send a password, temporary password, or verification code through a message or disclose one to a person who contacted you unexpectedly.