How to Change Your Xbox Account Password

To change the password for Xbox, update the password for the Microsoft account connected to your Xbox profile. If you do not know the current password, use Microsoft’s password-reset process instead of the standard password-change page.

The new password applies wherever you use that Microsoft account, including Xbox consoles, Xbox apps, Outlook, OneDrive, and other Microsoft services.

What do you need before you change your Xbox password?

An Xbox password is the password for the Microsoft account associated with your Xbox profile. It is not a separate password stored only on the console.

Before you change your Xbox account password, have the following ready:

• The email address, phone number, or Skype name used for the Microsoft account.
• Your current password if you are making a routine password change.
• Access to any recovery email address, phone number, Microsoft Authenticator app, or other verification method already connected to the account.
• A device and browser you trust, especially if Microsoft asks you to confirm your identity.

If several people use the console, confirm that you have selected the Microsoft account connected to your own Xbox profile. Changing another person’s password will not update your account.

How do you change your Xbox account password when you know it?

The official way to change a known Xbox password is through the Microsoft account security settings in a browser. You do not need to change the password through an unrelated console setting.

1. Open {site} and select the option to sign in to your Microsoft account.
2. Enter the email address, phone number, or Skype name associated with your Xbox profile, followed by your current password.
3. Open the Security section of the Microsoft account dashboard.
4. Select Change password. If Microsoft asks you to verify your identity, choose an available verification method and follow the prompts.
5. Enter the requested password information and type the new password.
6. Select Save to complete the password change.

Use a new password that you do not use for another account. Store it in a trusted password manager if remembering it may be difficult.

These steps answer common questions such as “how do I change my Xbox password?” and “how do I change my password on Xbox?” Although people often call this a password change on Xbox, the change is made for the connected Microsoft account.

How do you reset a forgotten Xbox password?

Reset the Microsoft account password if the current Xbox password is unknown. Password reset means proving that you own the account before creating a new password.

1. Start signing in to the Microsoft account associated with the Xbox profile.
2. At the password screen, select Forgot password or Forgotten your password.
3. Enter the account username if Microsoft asks for it, then select Next.
4. Choose one of the displayed identity-verification methods, such as a recovery email address, phone number, or authenticator option.
5. Confirm the requested part of the recovery email address or phone number, then request the code.
6. Retrieve the code from the selected method, enter it in the verification screen, and select Next.
7. Create the new password and complete the prompts.

Only use verification choices shown by Microsoft for that account. Never give a verification code to someone who contacts you, and do not use a third-party service that claims it can bypass Microsoft’s checks.

How do you sign in again on your Xbox console?

After a password change, an Xbox console may ask for the new Microsoft account password the next time the profile needs authentication. Other Microsoft apps and devices connected to the same account may also request the new password.

1. Turn on the Xbox console and open the guide with the Xbox button.
2. Go to Profile & system and select the account or sign-in option.
3. If the console requests credentials, enter the new Microsoft account password.
4. Complete any identity-verification prompt that appears.
5. If the profile is signed out, choose Add or switch, select the existing profile when available, or choose Add new and sign in with the Microsoft account connected to the Xbox profile.

Do not create a different Microsoft account merely because the old password no longer works. A different account will not provide access to the original Xbox profile and its associated information.

Xbox 360 may require an app password when two-step verification is enabled. An app password is a Microsoft-generated password for an older device that cannot complete the normal second verification step; create one only through the Microsoft account’s official advanced security options.

What can you do if you cannot verify your Microsoft account?

If no verification option is available, the information is unfamiliar, or codes never arrive, use Microsoft’s Sign-in Helper first. Choose the option indicating that you cannot access the displayed email address or phone number when that choice appears.

If Microsoft directs you to the account-recovery form, prepare:

• A working email address that Microsoft can use to contact you about the request.
• Previous passwords you remember for the account.
• Account profile details and information about Microsoft services used with the account.
• Details about Outlook contacts or exact email subject lines if that email service was used.

Complete the recovery form from a device and location previously used with the account when possible. Answer as many questions as accurately as you can. Microsoft uses those answers to decide whether the account belongs to you.

If two-step verification is enabled and every approved verification method is unavailable, Microsoft states that support agents cannot bypass the verification requirement. Support agents also cannot send a password-reset link or manually change protected account details.

How do you get help with Xbox account access?

For an unresolved password, sign-in, or recovery problem, open {site} and look for Microsoft’s Sign-in Helper, Contact Support, or Xbox Support options. Enter the exact error message and identify whether the problem involves a forgotten password, a missing code, an unrecognized username, or a console sign-in prompt.

Use only verified Microsoft or Xbox support channels. Anyone offering to change an Xbox account password without identity verification, requesting your code, or asking for your password should not be trusted.