How to Change Your Samsung Account Password

To change your Samsung account password, sign in through the Samsung account website or open your Samsung account settings on your Galaxy phone, then choose the password option under Security. If you forgot the current Samsung password, use Reset password and verify your identity with the email address or phone number connected to the account.

Have your Samsung account email address and access to your registered phone or email ready before you start. A Samsung account password is separate from the PIN, pattern, password, fingerprint, or face recognition used to unlock the phone.

How to change your Samsung account password on the website

Use this method when you know the current password and want to change your Samsung account password from a browser.

1. Open {site} and select Sign in.
2. Enter the email address and current password for your Samsung account.
3. Complete the verification step if Samsung sends a code to a registered device, phone number, or email address.
4. Select the Security tab at the top of the account page.
5. Enter your current password again if Samsung asks you to confirm your identity.
6. Under Password and security, select Change password.
7. Enter the current password, enter the new password twice, and select Change.

The new password applies to the Samsung account, not just the browser or device used to make the change.

How to change the password on a Samsung phone

To change the password on a Samsung phone, use the Samsung account controls in Settings. Menu wording can vary by phone model, software version, and wireless carrier.

1. Open Settings on the Galaxy phone or tablet.
2. Tap your Samsung account name at the top of the screen.
3. Tap Security and privacy.
4. Tap Password.
5. Enter the current password.
6. Enter the new password twice, then tap Next.
7. When Samsung signs the account out as a security precaution, enter the new password and sign in again.
8. Complete two-step verification if requested.

If the Samsung account name is not shown at the top of Settings, open Accounts and backup, choose Manage accounts, and select the Samsung account. Available account controls may differ, so return to the main Samsung account page if the Password option is not shown there.

What to do if you cannot sign in to your Samsung account

If you do not know the current password, reset it instead of repeatedly guessing. Two-step verification means Samsung checks your identity with both your password and an additional code or approval.

1. Open {site}, choose Sign in, and enter the email address used for the Samsung account.
2. Select Forgot password? or Reset password.
3. Choose the phone number associated with the account and enter the complete number when requested.
4. Request the verification code, then enter it and select Verify.
5. Follow the prompts to create and confirm a new Samsung password.

Depending on the recovery choices available for the account, Samsung may offer verification by text message, email, a registered Galaxy device, a backup code, or previously established security information. Follow only the choices Samsung displays for your account.

If you cannot access the registered email address or phone number, do not create another account as a substitute. Contact Samsung Support so it can explain the available account-recovery steps.

What to do after you change your Samsung password

After you change a Samsung account password, the phone used for the change may sign out automatically. Sign back in with the new password and complete any requested verification.

Other Galaxy phones, tablets, televisions, browsers, and Samsung services using the same account may also ask you to sign in again. Enter the new password when prompted. If an app continues to reject the account, close and reopen the app before trying the new password again.

Do not keep entering the old password when a device displays saved credentials. Remove the old entry from the sign-in field, type the new password manually, and check that the displayed Samsung account email address is correct.

What to do if the Samsung verification code never arrives

If a Samsung verification code does not arrive, first confirm that the partly hidden phone number or email address on the verification screen is one you can access.

• Wait for the current request to finish before requesting another code. Enter the newest code Samsung sends.
• Check text-message filtering, blocked senders, and the email spam or junk folder.
• Make sure the phone has a working cellular connection if the code is being sent by text.
• Select Didn’t get the verification code? and use another displayed method, such as a text message or backup code.
• Check another Galaxy device already signed in to the same Samsung account for a verification notification.

If the registered number has changed and no alternative method works, Samsung Support may need to help with the two-step verification issue.

What to do if the old password is requested or the account is locked

A request for the old password may be a confirmation step inside Security settings. If you know that password, enter it once and continue. If you do not know it, leave the change-password screen and use the reset flow.

If a device keeps requesting the old password after a successful change, confirm that it is showing the same Samsung account email address. Then dismiss the prompt, reopen the account sign-in screen, and enter the new password manually.

If Samsung reports that the account is temporarily locked, stop submitting password guesses. Follow the instructions and timing shown on the lock message, then use Reset password when access is available. Continued failed attempts can prevent an otherwise correct sign-in from going through.

When to contact Samsung Support about a password change

Contact official Samsung Support when the password reset or change cannot be completed after you have followed the displayed verification steps.

Support is especially appropriate when you cannot access the registered phone number or email address, two-step verification fails with every available method, the account remains locked, or a completed reset is not accepted on any device.

Use the support contact options presented in the verified contact block on this page. Be ready to provide the Samsung account email address and describe the exact error message, but never send a password or verification code to another person.