How to Change Your Metro Phone Number

To change your Metro phone number, contact Metro customer service and ask for “Change my phone number” in the automated system. Metro’s official instructions do not list the account website or myMetro app as methods for completing the number change yourself.

Can You Change a Metro Phone Number Online?

No self-service number-change option is listed for Metro’s website or the myMetro app. Although both tools can manage many account details, Metro directs customers to contact customer service to change the phone number assigned to a line.

You can open {site} to review Metro’s Change My Number guidance and locate the verified contact options shown on the site. If you are asking “Can I change my Metro phone number online?”, use the online support pages to prepare, but expect a representative to complete the request.

You do not need to transfer the number or open a different account. Tell Metro that you want a new number assigned to your existing Metro line.

Before You Change Your Number

Have the following information and access ready before contacting Metro:

• The current phone number assigned to the Metro line.
• Your account PIN, which is the numeric code Metro uses to confirm account ownership.
• The phone or other method needed to receive a verification code.
• The area code you want for the new number. A particular area code or number may not be available.
• Another working phone, if possible. Metro recommends contacting customer service from another line so you can follow instructions on the Metro device.
• Access to the Metro phone, including its settings and the ability to restart it after the change.

Save any information tied only to the old number before starting. Metro states that the old number cannot be retrieved after the change. A replacement number may also have been used by someone else previously, so calls or messages intended for a former user are possible.

How to Change Your Metro Phone Number

Metro identifies customer service as the officially supported method for changing a Metro phone number. Follow these steps:

1. Use the verified Metro contact information displayed on this page or choose Contact Us on {site}. Contact Metro from another line if one is available.
2. When the automated system asks what you need, say “Change my phone number.”
3. Listen to the notices about changing the number. Continue when the system offers to connect you with a representative.
4. Give the representative your account PIN and the verification code when requested.
5. Provide the area code you want. The representative can tell you what is available; do not assume a specific number can be assigned.
6. Confirm which Metro line should change if the account has more than one line.
7. Write down the new number and follow any device instructions the representative gives you.
8. After the representative confirms the change, restart the Metro phone and test an outgoing call, an incoming call, and a text message.

The voicemail password remains the same after a Metro number change. Services that register a phone number separately, including voicemail-related greetings, messaging services, and third-party accounts, may still need attention.

If You Cannot Sign In

A Metro account sign-in problem does not change the official number-change route: customer service can handle the request after verifying the account. Be ready with the current number, account PIN, verification code, and requested area code.

If you also need to recover online account access, use Metro’s official process:

1. Open the My Account sign-in screen and select the option to reset the account PIN.
2. Enter the one-time code sent to the Metro phone.
3. Answer the security questions previously set up on the account.
4. Create and confirm a new numeric account PIN that meets the rules shown on the screen.

If you forgot the PIN, select the Account PIN option on the sign-in screen, receive the one-time password, and answer the security questions before resetting it. If repeated verification attempts have locked both website and myMetro app access, Metro directs the account holder to visit a local Metro retail location with valid identification.

If the old phone cannot receive the one-time code, do not keep guessing the PIN. Use the verified customer-service contact method on this page and explain that you cannot complete phone-based verification.

What to Update After the Change

After you change your Metro phone number, update every person and service that still uses the old number. Start with accounts that use text messages for identity checks or password resets.

• Tell family members, trusted contacts, your employer, schools, and medical offices.
• Replace the old number in email, financial, government, delivery, travel, and social-media accounts.
• Update two-step verification, account-recovery numbers, and security alerts.
• Check iMessage, FaceTime, RCS, and other messaging settings to make sure the new number appears.
• Update emergency-contact records and any shared family accounts.
• Review voicemail and record a new greeting if your greeting states the old number.

Where possible, add the new number before removing the old one. This reduces the risk of losing access to an account that asks for verification through the previous number.

Troubleshooting a Number Change

If Metro cannot verify the request, confirm that you are using the account PIN rather than a device passcode. Check that the verification code is the newest one received, enter it exactly, and ask the representative what other official verification option is available.

If the website or myMetro app does not show a number-change tool, that is consistent with Metro’s published procedure. Contact customer service and use the “Change my phone number” prompt instead of repeatedly searching the account menus.

If the phone still shows the old number or does not connect after Metro confirms the change, try these steps:

1. Restart the phone.
2. Turn airplane mode on briefly, turn it off, and wait for the phone to reconnect to Metro.
3. Test calls and text messages in both directions.
4. Check messaging and calling settings for the old number, then follow the device maker’s prompts to register the new one.
5. If service still fails, contact Metro from another phone. State that a number change was completed but the device has not recognized the new number.

Do not erase an eSIM, replace a SIM, or reset the entire phone unless Metro or the device maker specifically directs you to do so.