How to Change Your Phone Number on ID.me

To change the phone number on ID.me, sign in, open Sign In & Security, and set up Text Message or Phone Call with the new number. If the old phone is unavailable, use ID.me’s MFA recovery process to confirm ownership of your wallet and register a new authentication method.

Multi-factor authentication, or MFA, is the extra security check ID.me requires after you enter your email address and password. A phone number used for text or call codes is managed as an MFA method, so replacing the number may require adding or resetting that method.

How do I change my phone number on ID.me while signed in?

If you can complete sign-in with your current MFA method, use the security settings in your ID.me Wallet:

1. Open {site} and sign in to your existing ID.me Wallet.
2. From My Wallet, select Sign In & Security.
3. Find Text Message or Phone Call and select Set up.
4. Complete the requested security check with a working MFA method.
5. Enter the new phone number.
6. Select Text me or Call me, then select Continue.
7. Enter the confirmation code and select Continue again to finish setup.

Confirm that the new method works before removing an old MFA method. This is the account-settings path for readers searching “how to change phone number on ID me,” “how to change ID.me phone number,” or “update phone number on ID.me.”

How can I change my ID.me number without the old phone?

If the previous phone was lost, disconnected, or cannot receive codes, first check whether the sign-in screen offers another MFA method you already registered. A passkey, authenticator code, push notification, security key, recovery code, or backup code may let you enter the wallet without using the old number.

If no working method is available, enter the email address and password for the existing wallet. On the Complete Your Sign In screen, select MFA recovery process and follow the official prompts. ID.me may ask you to confirm wallet ownership through an email check, personal information, an identity document, a live selfie, or a video call. The options shown depend on the account and the checks ID.me requires.

After ownership is confirmed, follow the on-screen prompt to register a new MFA method. This is the official route for “change ID.me number without old phone” and ID.me phone number account recovery. Do not create another wallet to get around the old number.

When do I need to reset my ID.me multi-factor authentication method?

Reset MFA when ID.me keeps sending the sign-in code to the old number and you have no other working authentication method. A reset replaces the inaccessible security method; it does not change the email address or password for the wallet.

If you can already sign in through another registered method, a full reset may be unnecessary. Add Text Message or Phone Call with the new number under Sign In & Security, verify it, and then review the listed MFA methods. ID.me recommends keeping more than one method so that losing one device does not lock you out.

Do not remove the only method that currently works before the replacement has been confirmed. If a reset or recovery screen returns you to sign-in repeatedly, stop restarting the same flow and contact official support.

How do I verify the new phone number on ID.me?

During setup, enter a number that can currently receive either a text message or an automated call. Choose Text me or Call me, wait for the one-time code, enter it in the field shown, and continue until ID.me confirms setup.

If the verification code never arrives:

• Check the country selection and every digit of the new number.
• Make sure the number has no extension, because extensions are not supported for this MFA method.
• Confirm that the device can receive ordinary texts or calls and that messages are not being filtered.
• Try the call option if the text option fails, or the text option if the call does not arrive.
• Request a fresh code and use only the newest code received.

During identity verification, ID.me may be unable to confirm that a new number belongs to you. If that happens, use the alternative verification option presented on screen, which may include an extended video call.

What fixes common ID.me phone number update problems?

An invalid-number message usually calls for checking the country selection, digits, formatting, and any accidental extension. Re-enter the number carefully rather than repeatedly submitting the same entry.

A duplicate-wallet or existing-wallet warning means ID.me found another wallet associated with the identity. Use the email hint displayed on screen to return to the existing verified wallet. Do not create a duplicate account. If a Merge wallets option appears, use it only when you recognize the wallets and understand the on-screen instructions.

For failed verification, review the personal information shown and correct any mistakes. If the phone number recently changed and automated verification still fails, follow the alternative identity-verification prompt.

For a sign-in loop, close extra ID.me tabs, return to the original sign-in screen, and use the email address for the established wallet. Also try a current browser with cookies and JavaScript enabled. If the loop continues, record the exact error text for support.

How do I contact ID.me Support about changing my phone number?

Use the Contact Support option in the official ID.me Help Center. If you cannot sign in, choose the support path for account access or a changed phone number. The Help Center may also offer a chat bubble for sign-in problems.

Prepare the email address linked to the wallet, your name, whether you know the wallet password, whether the email inbox is accessible, and the exact error message or screen where the process stops. Explain that the old number is unavailable and state whether you already tried MFA recovery.

Never send your password, one-time verification code, recovery code, backup codes, or full identity-document details in a general message. ID.me Support should guide you through its secure verification process rather than ask you to disclose a sign-in secret.