How to Change Your AOL Password

To change your AOL password, sign in to the AOL Account Security page, select Change password, enter a new password, and select Continue. Then sign out and sign back in with the new AOL password to confirm that the change works.

Before You Change Your AOL Password

Before you change the password for an AOL account, make sure you know the AOL username or full email address for the account you want to update. If you are already signed in, check that you are using the correct account before making the change.

AOL may ask you to verify your identity. The verification choices depend on the recovery information and security settings already connected to the account, so have access to any available recovery phone, alternate email address, or other verification method shown by AOL.

Also prepare to update devices and apps that currently receive AOL Mail. Changing the AOL account password can cause a saved sign-in to stop working until you enter the new password or complete another sign-in.

How to Change Your AOL Password

If you are asking, “How do I change my AOL password?” use the official AOL Account Security page. Do not change only the saved password in a browser or email app, because that does not change the password on the AOL account.

1. Open {site} and sign in to the AOL account you want to update.
2. Go to the Account Security page.
3. Select Change password.
4. Enter the new password you want to use.
5. Select Continue to save the change.
6. Sign out of AOL, return to the sign-in screen, and enter the new password.

A successful sign-in confirms that the new AOL password works. Keep the new password private and avoid reusing a password from another account.

Change an AOL Password on a Phone

You can change an AOL password from a phone with a mobile browser. Sign in, open the AOL Account Security page, select Change password, enter the new password, and select Continue. If the page is difficult to find inside an app, use the phone’s browser instead.

In most official AOL mobile apps, the available route is:

1. Tap the Menu icon.
2. Tap Manage Accounts.
3. Tap Account info.
4. Tap Security settings.
5. Enter the security code if AOL requests one.
6. Tap Change password.
7. Enter the new password.

Menu names can differ if the app has been updated. AOL’s official guidance says to use a mobile browser when these app steps are not available or do not work.

If You Forgot Your Current Password

If you cannot sign in with the current password, use AOL’s Sign-in Helper instead of the normal change-password procedure. Sign-in Helper is AOL’s account recovery tool for resetting a forgotten password and verifying that the account belongs to you.

1. Open {site} and find Sign-in Helper or the forgotten-password option on the sign-in screen.
2. Enter one of the account recovery items the tool accepts and select Continue.
3. Choose from the identity-verification methods AOL displays for that account.
4. Complete the verification prompts.
5. Create a new password when AOL allows the reset.
6. Return to the normal AOL sign-in screen and test the new password.

Do not assume that a particular recovery method will appear. AOL determines the available choices from the account’s existing recovery information and security settings. If you cannot access any method offered, continue through the official recovery prompts and use AOL Help for the options currently available.

Update the Password in Email Apps

After you change an AOL email password, an email app may keep trying the old saved credential. The app may ask for the new password, display a sign-in notice, or require you to authenticate the AOL account again.

1. First confirm that the new password works on AOL’s regular sign-in page.
2. Open each email app or device connected to AOL Mail.
3. If prompted, enter the new password or follow the updated AOL sign-in process shown by the app.
4. If the app uses an AOL app password, review that connection in AOL Account Security. An app password is a separate, system-generated credential used by certain third-party apps or devices.
5. Remove an old saved browser password if it keeps filling in the previous credential, then save the new password only on a trusted device.

Editing a password stored in an email app or browser does not change the AOL account password. The account password changes only through AOL’s password-change or recovery process.

What to Do If the New Password Does Not Work

If the new AOL password is rejected, first check that you are signing in to the correct account. Enter the full AOL username or email address carefully, type the new password manually, and make sure the device is not inserting an old saved password.

• Try the normal AOL sign-in page in a browser to separate an account-password problem from an email-app problem.
• Check capitalization and remove any accidental spaces before or after the username or password.
• If the browser keeps using the old credential, clear that saved entry or use a private browsing window for one test.
• If the password works in a browser but not in a mail app, update or repeat the AOL sign-in inside that app.
• If the password does not work anywhere, use Sign-in Helper and complete the identity-verification choices AOL provides.
• If recovery cannot be completed, go to official AOL Help and select the support option shown for the account-access issue.

Never give a password or verification code to someone who contacts you unexpectedly. Use only AOL’s official account pages and support choices when changing or recovering an AOL password.