How to Change Your AOL Mail Password

To change your AOL Mail password while signed in, open the official AOL Account Security page, select Change password, enter a new password, and select Continue. If you cannot sign in, use AOL’s Sign-in Helper to verify your identity and create a new password.

What do you need before changing your AOL Mail password?

Before you change a password on AOL Mail, make sure you know your AOL email address or username. If you are already signed in on a trusted phone or computer, keep that session open until the change is complete.

You may also need access to the recovery phone number or alternate email address saved on the account. AOL can use a recovery method to send a verification code or provide another identity check. A recovery method is a phone number or email address that helps confirm that the account belongs to you.

• Have your AOL email address or username ready.
• Keep a trusted, signed-in device available if possible.
• Confirm that you can access the recovery phone or email associated with the account.
• Create a unique password that you do not use for another account.
• Do not share your password or verification code with anyone, including someone claiming to provide support.

How do I change my AOL Mail password while signed in?

The official way to change your AOL email password is through AOL Account Security in a desktop or mobile browser. These steps answer common searches such as “how to change password on AOL Mail” and “how to change my AOL Mail password.”

1. Open {site} in a browser and sign in to your AOL account.
2. Open the account menu and go to Account Security.
3. Select Change password.
4. Enter the new password you want to use.
5. Select Continue to save the change.

If AOL asks you to verify your identity, complete the prompt using an available recovery method. Do not close a working AOL Mail session until you have confirmed that the new password works in a separate browser window or on another trusted device.

Some AOL mobile apps also provide account security settings. If the controls in an app are missing or do not match these steps, use a mobile browser and the official AOL Account Security page instead.

How do you reset a forgotten AOL Mail password?

To reset an AOL Mail password when you cannot sign in or do not remember the current password, use AOL’s official Sign-in Helper. The Sign-in Helper is AOL’s account recovery tool for confirming account ownership and setting a new password.

1. Open {site} and choose the sign-in option.
2. Select the option for a forgotten username or password to open Sign-in Helper.
3. Enter an account recovery item requested on the screen, such as your AOL username, recovery phone number, or recovery email address.
4. Select Continue.
5. Follow the identity-verification instructions shown for your account.
6. When AOL allows the reset, enter and confirm a new, unique password.

The available prompts depend on the recovery details attached to the account. Do not use third-party recovery services, and never send another person a verification code. AOL support should not need your password or a code sent to your device.

Where do you update the new AOL Mail password on your devices?

An AOL Mail password change does not automatically update every device, app, email client, or browser. After you update the AOL Mail password, check each place where the account is used.

• Mobile mail apps: Open the device’s mail account settings. Enter the new password if prompted. If messages still do not sync, remove the AOL account from the mail app and add it again.
• Desktop email clients: Open the account or server settings and respond to any password prompt. Older third-party clients that do not display AOL’s branded sign-in page may require an AOL app password instead of the regular account password.
• AOL mobile apps: Sign in again if the app ends the previous session. If the app does not accept the new password, update the app or test the account in a browser.
• Saved browser credentials: Remove or replace the old saved password in the browser or password manager. Otherwise, autofill may repeatedly submit the former password.

An app password is a separate code generated for a compatible third-party email client. It is not the same as the new password used on AOL’s own sign-in page.

What should you do if the new AOL Mail password does not work?

If an AOL Mail password change appears unsuccessful, first type the new password manually. Check capitalization, keyboard layout, and accidental spaces. Make sure the username belongs to the same account whose password you changed.

• Try signing in through a private browser window to avoid an old saved password or session.
• Clear the saved AOL credential from the browser or password manager, then enter the new password again.
• If a verification code does not arrive, confirm that the displayed recovery destination is one you can access. Check blocked messages, spam folders, and device connectivity before requesting another code.
• If AOL reports too many attempts or temporarily limits sign-in, stop repeated guesses and follow the instructions displayed on the official sign-in screen.
• If webmail works but an email client does not, update the client, remove and add the account again, or check whether the client requires an app password.
• If you suspect unauthorized access, review the account’s recent activity and remove sessions or connected apps you do not recognize.

Do not keep submitting old passwords, because repeated failed attempts can make recovery more difficult. Use Sign-in Helper when you are unsure which password is current.

How do you contact official AOL Mail support?

Use the AOL Help area and its Contact Us section to find the support options currently offered for your account and issue. Available contact choices can vary, so rely on the options displayed there rather than a number or contact address found elsewhere.

Before contacting AOL Mail support, prepare your AOL username, the recovery phone number or email you recognize, the device and browser you are using, and the exact error message. Note whether webmail works and whether the problem occurs only in a mobile app or desktop email client.

Do not include your password, full verification code, or other sensitive sign-in information in a message to support. If someone asks you to disclose a password or forward a verification code, end the interaction and return to AOL’s official Help area.