How to Change Your Phone Number on Amazon

To change the phone number on your Amazon account, sign in, open Login & Security, and select Edit beside your mobile phone number. Enter the new number, complete Amazon’s verification prompt, and save the change.

The account phone number and a two-step verification number may be separate settings. If you use two-step verification, review that setting too so future security codes go to a device you can access.

Before You Change Your Amazon Phone Number

Before you change your Amazon phone number, have the following ready:

• Your Amazon sign-in email address or current mobile number.
• Your Amazon password.
• The new phone, with service that can receive verification messages.
• Access to any current verification method Amazon requests, such as a registered phone or authenticator app.

Two-step verification, also called 2SV, is an extra security check that requires a one-time code in addition to your password. Changing the general mobile number under Login & Security may not automatically replace a phone enrolled in 2SV.

If Amazon asks you to confirm your password or complete another security check, follow the displayed prompt. Do not share your password or one-time verification code with anyone, including someone claiming to be support.

How to Change Your Phone Number on Amazon

Here is how to change a phone number on an Amazon account from the official account settings:

1. Open the company’s official website and sign in to the Amazon account you want to update.
2. Open Account or Your Account, then choose Login & Security.
3. Find the mobile phone number entry and select Edit.
4. Enter your new phone number, including the correct country code if Amazon requests it.
5. Select the on-screen option to continue.
6. Enter the one-time password or verification code Amazon sends to the new number.
7. Complete any additional security prompt and save the updated number.

Screen labels can vary slightly by device, but the change Amazon phone number control should be under Login & Security. Review the displayed number before confirming it; a typing error can send the verification message to the wrong device.

If you searched “how do I change my phone number on Amazon” or “how to change my phone number on Amazon,” use the account-level Login & Security page. Do not change only an address-book or delivery contact number, because that does not update your account sign-in information.

How to Verify Your New Phone Number

Amazon verifies a new phone number by sending a one-time password, often called an OTP, to the number you entered. Type that code only into Amazon’s verification screen and complete the prompts shown there.

If the verification message does not arrive:

1. Confirm that the displayed digits and country code match your new number.
2. Check that the phone has a cellular or Wi-Fi connection, as appropriate for your messaging service.
3. Wait for the current prompt to offer another attempt, then request a new code.
4. If Amazon displays “Didn’t receive the OTP?” select it and review the available verification methods.
5. Check whether your phone blocks unknown senders or short-code messages.
6. Ask your mobile carrier whether restrictions are preventing security messages from arriving.

Use the newest code Amazon sends. Repeated requests can make an earlier code invalid. Never give an OTP to a caller, a text sender, or a support representative.

If You Cannot Access Your Old Phone Number

If you are already signed in, first try changing the number through Login & Security. Amazon may still require another available security method before accepting the change.

If the inaccessible old number is used for two-step verification, follow this order:

1. On the code-entry screen, select “Didn’t receive the OTP?” if it appears.
2. Choose a backup method shown by Amazon, such as another enrolled phone or authenticator app.
3. After signing in, open Login & Security and manage the Two-Step Verification settings.
4. Change or remove the unavailable number, then add an accessible verification method and complete its setup prompts.

If no backup method is available, use Amazon’s “Recover Your Account after Two-Step Verification Fails” option. Follow the official prompts exactly. Amazon may request identity documentation; submit it only through Amazon’s secure recovery process and provide only what the form requests.

If You Cannot Sign In to Your Amazon Account

If you cannot sign in, use Amazon’s official sign-in assistance before trying to change the phone number. Account settings cannot be edited until Amazon confirms access to the account.

1. Open the Amazon sign-in page through the company’s official website.
2. Select “Need help?” or the displayed sign-in assistance option.
3. Choose “Forgot your password?” when the password is the problem.
4. Enter the email address or mobile number associated with the account.
5. Complete the verification prompts Amazon provides and create a new password if instructed.

If the problem is a failed 2SV check rather than a forgotten password, use the two-step verification recovery option shown by Amazon. Identity verification may require an official document. Do not email identification to an address found in search results or send it through an unofficial chat.

If you see a phone number you do not recognize or believe someone changed your account details, treat the account as potentially compromised. Use official sign-in assistance and tell Amazon Support that an unauthorized account change may have occurred.

Contact Amazon Support for Account Help

To contact Amazon Support, open Customer Service from Amazon’s official site or app and choose account, sign-in, or security help. Use the contact method Amazon displays for your account and location.

Have these details ready:

• The name on the Amazon account.
• The email address or mobile number previously used to sign in.
• The last digits of the old and new phone numbers, if requested.
• A clear description of whether you can sign in, receive an OTP, or access a backup verification method.
• Any case reference Amazon has already given you.

Do not send your password, full payment information, one-time codes, or unrequested identity documents to a support agent. Amazon Support can guide you to the appropriate recovery process, but it should not ask you to bypass Amazon’s security checks.