Cancel Call Forwarding on Verizon

To turn off Verizon Call Forwarding now, dial *73 from the Verizon phone whose calls are being forwarded. Wait for the confirmation tone or message before ending the call.

This Verizon call forwarding cancellation applies to standard mobile lines, and Verizon also documents *73 for supported home-phone services. The confirmation may sound like a busy signal.

How to Cancel Verizon Call Forwarding

Call forwarding is a network feature that redirects incoming calls from your Verizon line to another number. To cancel call forwarding on Verizon, use the phone connected to the affected line.

1. Open the Phone app or pick up the handset.
2. Dial *73.
3. On a mobile phone, tap the Call or Send button.
4. Listen for a confirmation tone or message. Verizon notes that the confirmation may sound like a busy signal.
5. Wait for the call to end automatically, or hang up after the confirmation.

Do not add the previously selected forwarding number. The *73 command by itself tells Verizon to disable call forwarding on that line.

A star code may not work while a wireless phone is outside Verizon coverage. If *73 does not complete, move to an area with Verizon service and try again.

How Do You Turn Off Call Forwarding by Phone Type?

The basic way to cancel Verizon Call Forwarding depends more on the type of line than on the phone brand.

• iPhone: Open the Phone app, dial *73, tap the call button, and wait for the confirmation. If the iPhone also shows a Call Forwarding control in its settings, make sure that control is off.
• Android: Open the phone dialer, dial *73, tap Call or Send, and wait for the confirmation. Menu names vary by device, so also check the Phone app’s calling settings if calls continue to redirect.
• Verizon home phone: Pick up the handset, confirm that there is a dial tone, dial *73, and listen for the confirmation tones. Verizon documents this procedure for supported home-phone services, although calling-feature availability can vary.
• One Talk business line: One Talk can have separate Always, Busy, No Answer, and Selective forwarding settings. On a supported One Talk desk phone, open the Features or Call Forward menu, choose each active forwarding type, set it to Disabled or Off, and save. A company administrator can also review the line’s Call Forwarding settings in the One Talk portal.
• Other Verizon business lines: Business calling features differ by service and equipment. Use the feature controls assigned to the line or ask the account administrator to check them; contact Verizon Business support if the controls are unavailable.

How Can You Confirm Verizon Call Forwarding Is Disabled?

A confirmation tone shows that Verizon accepted the cancellation command, but a test call confirms how the line actually behaves.

1. Keep the Verizon phone powered on and connected to the network.
2. Check that Airplane Mode and Do Not Disturb are off and that the ringer is audible.
3. From a different phone, call the Verizon number.
4. Confirm that the intended Verizon phone rings.
5. Let a second test call go unanswered. Confirm that it follows the line’s normal unanswered-call behavior instead of ringing the former forwarding destination.

If the Verizon phone rings during the test, immediate forwarding is disabled. Test both while the line is free and while it is in use if you suspect separate Busy or No Answer forwarding on a business service.

What Should You Do If Verizon Calls Are Still Being Forwarded?

If *73 produces a confirmation but calls still go elsewhere, first separate forwarding from other incoming-call problems.

1. Restart the Verizon phone, allow it to reconnect to the network, and place another test call from a different phone.
2. Check the Phone app or device calling settings for a Call Forwarding control. Turn off any active forwarding option.
3. Review separate forwarding modes such as Always, Busy, No Answer, or Selective. These modes are especially important on One Talk and other business systems.
4. Check Do Not Disturb, blocked callers, call-screening tools, Quiet Mode, and family-management features. These can stop ringing without actually forwarding the call.
5. If the line belongs to a workplace, ask the One Talk or business account administrator to inspect line-level rules, schedules, call queues, and simultaneous-ring settings.
6. Repeat the test from another phone and note exactly what happens: immediate transfer, transfer after several rings, a busy signal, or voicemail.

Those details help distinguish immediate forwarding from a Busy or No Answer rule. They also give support a clear description if the problem cannot be corrected on the device.

How Do You Contact Verizon Support About Call Forwarding?

Contact Verizon when *73 does not complete, the phone is unavailable, the line remains forwarded after testing, or you cannot access a business-line forwarding control. The account owner or an authorized user should be ready to identify the affected Verizon line.

Open the company’s official website and choose the Support area. Verizon provides customer-service and chat options there; use the verified contact block shown above this article for the current phone contact and operating hours.

Tell the representative that you need to stop call forwarding on the affected line. Explain whether *73 produced a tone or message, whether the phone was in Verizon coverage, and whether test calls transfer immediately or only after ringing. For a One Talk or managed business line, state which forwarding modes have already been checked and whether an administrator reviewed the portal.