How to Cancel Amazon Prime in the App
Before You Cancel Amazon Prime
Make sure the Amazon app is signed in to the account that holds the Prime membership. This matters if you switch between personal, household, or work-related accounts on the same phone.
Have access to the email address or mobile number connected to the account. You may also need your password or a sign-in approval method if Amazon asks you to verify your identity.
Before starting, open the Prime membership page and review the membership status shown there. Confirm that it is the membership you intend to end. Canceling Prime is different from closing your Amazon account or managing an unrelated Amazon service.
If possible, note the membership information displayed in the app. This gives you something to compare with the status shown after cancellation.
How to Cancel Amazon Prime on the App
The wording and position of controls can change slightly with the app version, but the membership page and final cancellation prompts should identify Prime clearly. To cancel Amazon Prime on the mobile app:
- Open the Amazon Shopping app and sign in to the account with the Prime membership.
- Select the person or profile icon in the navigation bar.
- Select Your Account. If it is not immediately visible, scroll through the account options.
- Find the section for account settings and select Manage Prime Membership.
- On the Prime membership page, select Manage Membership. This control may appear as an expandable menu.
- Select End Membership.
- Read each screen carefully and continue through the cancellation prompts. Amazon may show information about the membership before presenting the final control.
- Select the final option that confirms you want to end the membership.
Do not stop after choosing End Membership on the first screen. The process may contain more than one confirmation page. Follow the prompts until the app states that the membership has been canceled or shows that it will not continue.
These steps address how to cancel Amazon Prime membership on the app itself. They do not apply to Prime Video add-on subscriptions, an Amazon account closure, or other services.
How to Confirm the Cancellation
Return to Manage Prime Membership in the app after completing the prompts. Check the status and renewal information shown on that page. The page should no longer indicate that the membership will renew as before.
Also check the inbox for the email address associated with the Amazon account. Look for an official message from Amazon confirming the membership change. Check spam or junk folders if the message is not in the main inbox.
Keep the confirmation message or take a screenshot of the updated membership status. If the page still presents the membership as continuing, repeat the app path and check whether another confirmation step remains.
If the Cancellation Option Is Missing
First confirm that you are using the Amazon Shopping app and that you selected Manage Prime Membership. A general subscriptions page or a page for another Amazon service will not necessarily contain the Prime cancellation controls.
- Check which Amazon account is currently signed in. The Prime membership may belong to a different email address or mobile number.
- Return to Your Account and open Manage Prime Membership again rather than relying on a saved or previously opened screen.
- Expand Manage Membership if it appears collapsed. The End Membership control may be inside that menu.
- Update the Amazon Shopping app through your phone’s official app store, reopen it, and try the steps again.
- If the app does not display the controls correctly, open {site}, sign in to the correct account, and locate the Prime membership management page.
Do not choose options for closing the entire account or canceling another subscription. If you cannot identify a Prime membership on any account you use, contact official Amazon Customer Service and ask the representative to help locate the membership.
Canceling When You Cannot Access Your Account
Start with Amazon’s account-recovery process. On the app’s sign-in screen, enter the email address or mobile number associated with the account, continue to the password screen, and select the password-help option. Follow the identity-verification instructions shown by Amazon.
If two-step verification is blocking access, use another verification method offered on the screen. Do not create a new account to cancel a membership attached to the old one; the new account will not provide control over that membership.
If recovery fails, open {site} and choose Customer Service. Select the options for account access or Prime membership, then use an official contact method presented there. Explain that you cannot access the account holding the membership. Be ready to provide the account identifier and complete Amazon’s verification process, but never send a password or one-time sign-in code to anyone.
Frequently Asked Questions
How do I cancel Amazon Prime on the app? Open the profile area, select Your Account, choose Manage Prime Membership, expand Manage Membership, and select End Membership. Complete every confirmation screen.
Can I cancel Amazon Prime through the app without using a browser? Yes, when the membership controls appear correctly in the Amazon Shopping app. If they are missing, use Amazon’s official site or Customer Service.
How do I know whether the attempt worked? Reopen Manage Prime Membership and review the displayed status. You should also look for an official cancellation confirmation in the email account connected to Amazon.
Why does Prime still appear after I selected End Membership? You may not have completed the final confirmation prompt. Return to Manage Prime Membership and check the current status rather than assuming the first selection finished the process.
Can I end an Amazon Prime membership in the app if I am signed in to another account? No. Switch to the account that holds the membership, then repeat the cancellation steps.
What should I do if the app closes or freezes during cancellation? Reopen it, return to Manage Prime Membership, and check the status. If the membership still appears set to continue, begin the cancellation steps again or contact official Amazon Customer Service.