Apple Music Password Reset Guide

Apple Music uses your Apple Account password, so reset that password to regain access to Apple Music. Apple Music does not have a separate password to recover or change.

Which password does Apple Music use?

Your Apple Account is the sign-in identity that connects Apple Music with other Apple services. Apple formerly called this an Apple ID, and you may still see that older name in instructions or on some devices.

For an Apple Music password reset, use the email address or phone number associated with your Apple Account. Resetting the Apple Account password changes the password used for Apple Music and other Apple services signed in with that account.

Before starting, confirm which account Apple Music is using. On an iPhone or iPad, open Settings and tap your name. On a Mac, open the Apple menu, choose System Settings, and click your name. The account details shown there can help you avoid resetting the password for a different account.

How do I reset my Apple Music password online?

Apple provides an official online password-reset process for anyone who forgot an Apple Music password. The site may direct you to a trusted device when one is available.

1. Open the company’s official website and choose the option to reset a forgotten password.
2. Enter the email address or phone number used with your Apple Account.
3. Complete the identity checks shown by Apple. The available checks depend on the security information already connected to your account.
4. If Apple offers an immediate reset, create a new password and follow the remaining prompts.
5. If Apple cannot verify the account immediately, follow the instructions to begin account recovery.

Use only Apple’s official reset process. A third-party service cannot perform a legitimate Apple Music account password reset or bypass Apple’s identity checks.

How do I change my Apple Music password on an iPhone, iPad, or Mac?

A trusted device is an Apple device already signed in to your Apple Account and recognized through two-factor authentication. Using one is generally the simplest way to change an Apple Music password.

On a supported iPhone or iPad:

1. Open Settings.
2. Tap your name.
3. Tap Sign-In & Security.
4. Tap Change Password.
5. Enter the device passcode when requested, then follow the onscreen instructions.

On a supported Mac:

1. Open the Apple menu and choose System Settings.
2. Click your name.
3. Click Sign-In & Security.
4. Click Change Password.
5. Enter the password used to unlock the Mac, then follow the onscreen instructions.

Apple may apply a security delay when Stolen Device Protection is active and the device is away from a familiar location. Follow the time and instructions displayed on that device rather than repeatedly restarting the change.

How do I reset an Apple Music password without a trusted device?

If you cannot use your own trusted device but can access your trusted phone number, Apple allows you to use the Apple Support app on a borrowed iPhone or iPad.

1. Open the Apple Support app on the borrowed device.
2. Find Support Tools and select Reset Password.
3. Select Help Someone Else.
4. Enter your Apple Account email address or phone number.
5. Select Continue and follow Apple’s prompts.

Apple says the account information entered during this process is not stored on the borrowed device. You may also ask to use a device at an Apple Store.

If you cannot use a trusted device or trusted phone number, try signing in and select Didn’t Get a Code? or Can’t get to your devices? On the verification screen, choose the option saying you cannot use the listed phone number. Apple may then let you begin account recovery.

An account recovery contact can also help if you appointed one before losing access. That person cannot enter your account; the contact supplies a recovery code that helps Apple verify you.

What should I do if Apple Account recovery is delayed?

Account recovery is Apple’s verification process for regaining access when normal password-reset methods do not work. Apple says the security waiting period may last several days or longer, depending on the account information available for verification.

After recovery begins, Apple sends confirmation and tells you when access is expected or when more information will be available. To check status, return to the official password-reset service through the company’s official website and enter the same Apple Account email address or phone number used to start recovery.

• Turn off other devices signed in to the Apple Account while recovery is pending.
• If recovery began in Settings, System Settings, or the Apple Support app, you may continue using the specific device on which you started it.
• If recovery began in a browser, avoid using Apple devices signed in to the account and, if possible, turn off the device used to submit the request.
• Using the Apple Account during the waiting period can interrupt, delay, or automatically cancel recovery.
• If you sign in successfully after remembering your information, Apple automatically cancels the waiting period.

When the waiting period ends, follow Apple’s message or automated call. If that message does not arrive after the stated time, return to the official reset process and follow the displayed recovery instructions.

How do I get help from Apple Support with an Apple Music password reset?

Use the Apple Support app or the Apple Account Support section of Apple Support. Select the topic for a forgotten password, sign-in problem, or inaccessible account so Apple can show the support options currently available for your location and device.

Apple Support can explain the reset choices, help you locate the correct official process, and troubleshoot a problem with the steps. Representatives cannot reveal your password, bypass identity verification, access the account for you, or shorten an account-recovery waiting period.

If the account is locked, inactive, or disabled rather than merely showing an incorrect password, tell support the exact message displayed. That distinction helps Apple direct you to the appropriate account-access procedure.