Reset a Forgotten Apple ID Password
Verified contacts
Taken from the company's own website and checked on 2026-08-21. Companies change these — if something does not match, the official site wins.
- Phone
- 1-800-275-2273
- Phone
- 1-800-692-7753
- Phone
- 1-800-263-3394
Support hours: 24/7
Official apps: App Store
Official website: support.apple.com
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If you forgot your Apple ID password, reset it from a trusted Apple device or through Apple’s official password-reset process. Apple ID is now called Apple Account, but your existing sign-in details still work.
Use only Apple’s own account tools. No legitimate recovery process will provide someone else’s Apple user ID and password.
What do I need before resetting my Apple ID password?
A trusted device is an Apple device already signed in to your account and protected by two-factor authentication. Before starting an Apple ID reset, gather whatever account information you can access:
- An iPhone, iPad, or Mac already signed in to the Apple Account.
- The email address or phone number used with the account.
- Access to a trusted phone number that can receive a verification code.
- The device passcode, if resetting the password from a signed-in device.
- Access to the account email or answers to security questions if Apple requests them for an older account.
You may not need every item. Apple chooses the verification steps based on the account’s security settings and the devices available to you.
How do I reset my Apple ID password online?
To reset an Apple ID password online, use Apple’s official account-recovery page and follow the prompts shown for your account.
- Open {site} and choose the option for a forgotten password or Apple Account access.
- Enter the email address or phone number associated with the Apple Account.
- Complete any requested confirmation, such as entering a trusted phone number.
- Follow Apple’s instructions to verify your identity through a trusted device, verification code, email, or another available method.
- Enter a new password when Apple presents the password-reset screen.
- Confirm the new password and finish the process.
The exact prompts can differ. If Apple redirects the reset to a trusted device, continue on that device instead of repeatedly restarting the online request.
How do I reset my Apple ID password on an iPhone or iPad?
If the iPhone or iPad is already signed in to your Apple Account, the Settings app is usually the most direct reset path.
- Open Settings.
- Tap your name at the top.
- Tap Sign-In & Security.
- Tap Change Password.
- Enter the device passcode if requested.
- Enter and confirm the new Apple Account password, then follow the remaining prompts.
Menu wording can change as Apple updates its software. If Change Password is not visible, look within the account’s Sign-In & Security area or use Apple’s official password-reset process.
What should I do if I forgot my Apple ID?
If you forgot the Apple ID itself, first look for an email address or phone number already connected to Apple services. Apple now calls this sign-in an Apple Account.
- On an iPhone or iPad where you may be signed in, open Settings, tap your name, and select Sign-In & Security.
- Check the listed email addresses and phone numbers. Any address or number shown as a sign-in option may identify the account.
- Check whether the App Store, Messages, FaceTime, iCloud for Windows, or another Apple service displays your account information.
- Search your email inbox for messages from Apple that may show the account address.
- If you use Family Sharing, ask a family member to check the group’s settings for your account information.
- On Apple’s account sign-in screen, check whether your browser remembers an email address or phone number.
After identifying the account, return to the password-reset process. Do not create a new Apple Account unless you intend to keep it separate from the account containing your existing data and services.
How do I unlock a locked Apple ID?
Apple may lock or disable an account for security reasons after the password or other account information is entered incorrectly too many times. The message on the screen determines the next step.
- If the message says the account was disabled for security reasons, reset the Apple Account password.
- If the message says the account is locked or not active, select Request Access when that option appears.
- Complete Apple’s identity-verification prompts and wait for the decision or further instructions.
- If the message concerns Media & Purchases specifically, use the Continue or reactivation option shown in that alert.
Repeated guesses can make recovery harder. Avoid any third-party service claiming it can unlock an Apple ID or bypass Apple’s security checks.
What if I cannot reset my Apple ID password myself?
Account recovery is Apple’s identity-verification process for people who cannot reset a password with a trusted device or trusted phone number. Start account recovery only after trying the available reset methods.
Apple may ask you to confirm account details and provide a phone number where you can be reached. A waiting period may apply, and Apple determines its length from the information available for the account. Apple Support cannot shorten that security review.
If the reset prompts fail, open {site} and choose Apple Account support. Explain the exact message you see and which trusted devices or phone numbers remain available. Apple Support can explain the official options, but support staff cannot skip identity verification or promise that access will be restored.
How do I keep my Apple ID secure after a reset?
After completing an Apple ID reset, review the account’s security details before signing in everywhere again.
- Turn on two-factor authentication if it is not already enabled. This requires both the password and verification through a trusted device or phone number.
- Confirm that every trusted phone number is current and under your control.
- Remove devices or contact details you do not recognize.
- Store the new password in a reputable password manager instead of reusing it on another account.
- Add an account recovery contact if Apple offers that option for your account.
- Never share verification codes, passwords, or device passcodes with someone offering help.
A search such as “apple user id and password free” can lead to phishing or stolen credentials. Apple user ID reset tools recover your own account only; they do not issue shared accounts or passwords.
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