App Version Update Guide

To update an app version, open the official app marketplace on your device, find the app, and select Update if that option appears. On an iPhone or iPad, use the App Store; on an Android device, use the Google Play Store.

This app version update guide also explains how to check the installed version, enable automatic updates, and fix an update that will not install.

How do I check my current app version?

An app version number identifies the specific release installed on a device. Check it before troubleshooting so you can tell whether an update changed the app.

1. Open the app and look for Settings, About, Help, or App Information.
2. Find a label such as Version, App Version, or Build Number.
3. Write down the full number because the build number may help support identify the release.

If the app does not show its version, check the device settings. On an iPhone or iPad, open Settings, select General, select iPhone Storage or iPad Storage, and choose the app. On Android, open Settings, select Apps, choose the app, and look under App Info or at the bottom of the details screen. Menu names can differ by device and operating-system version.

The marketplace listing may display the latest app version update available to your device, but it may not match another person's listing during a staged release.

How do I update an app on an iPhone or iPad?

Use the App Store to update the version of an app on an iPhone or iPad. Installing through the official marketplace helps ensure that the update comes from the verified developer.

1. Connect the iPhone or iPad to a reliable internet connection.
2. Open the App Store.
3. Select the account or profile icon near the top of the screen.
4. Scroll to the available updates.
5. Find the app and select Update. If appropriate, select Update All to install every available update.
6. Keep the device connected while the app version update downloads and installs.
7. Open the app and check its About or Settings area again if you need to confirm the new version number.

If the button says Open instead of Update, the App Store is not currently offering a newer compatible release to that device and account.

How do I update an app on Android?

Use the Google Play Store when you need to update an app version on Android. The wording and placement of controls may vary slightly by device.

1. Connect the Android device to a reliable internet connection.
2. Open the Google Play Store.
3. Select the profile icon.
4. Open Manage apps and device.
5. Check the available updates and find the app.
6. Select Update beside the app, or open its store listing and select Update.
7. Wait for installation to finish before reopening the app.

If the listing shows Open rather than Update, Google Play is not currently offering another compatible version to that device and account.

How do I turn on automatic app updates?

Automatic updates let the official marketplace install supported app updates without requiring you to check each listing manually. The device still needs suitable connectivity, available storage, and access to the marketplace account.

On an iPhone or iPad:

1. Open Settings.
2. Find the App Store settings. Depending on the operating-system version, App Store may appear directly in Settings or under Apps.
3. Turn on App Updates.

On Android:

1. Open the Google Play Store.
2. Select the profile icon, then Settings.
3. Open Network preferences and select Auto-update apps.
4. Choose the available network preference that fits your data-access needs.

Automatic updates can be delayed by device settings or conditions, so check the marketplace manually when an app update version is needed immediately.

Why is the latest app version update not available?

A missing Update button does not always mean something is wrong. Developers may use a staged release, which makes an update available to groups of users at different times rather than to everyone at once.

Check these possible causes:

• The device model may not support the new release.
• The installed operating system may not meet the app's current requirements.
• The device may not have enough free storage for the download and installation.
• The network may be unavailable, restricted, or unstable.
• The marketplace may be signed in to an account associated with a different region.
• The developer may not yet have made the update available to that device or account.

Review the official marketplace listing for compatibility or operating-system information. Do not assume that another user's version number or availability applies to your device.

What should I do if an app will not update?

If a version update app process stops, remains pending, or shows an error, try these safe steps in order:

1. Confirm that websites or other online services load on the same connection.
2. Pause and restart the update if the marketplace provides that control.
3. Close and reopen the App Store or Google Play Store.
4. Check the device's free storage and remove only files or apps you no longer need.
5. Restart the device, reopen the official marketplace, and try the update again.
6. Confirm that the marketplace account is signed in and does not show an account warning.
7. Check whether an operating-system update is available through the device's settings.

Avoid unofficial download sources and files offered outside the official marketplace. If reinstalling would erase locally stored information or require sign-in details you do not have, contact official support before removing the app.

How do I get official help with an app update?

Open the company’s official website and look for Support, Help, Contact, or the developer's verified support information. You can also check the developer details shown on the app's official marketplace listing.

Give support enough information to identify the failed update:

• The device manufacturer and model.
• The operating-system name and version.
• The currently installed app version and build number, if shown.
• The exact error message or where the update stops.
• Whether the problem occurs on more than one network.
• The troubleshooting steps already completed.

Do not send passwords, verification codes, or full payment details. A screenshot of the error can help, but review it first and hide personal information.