Change Your Amazon Account Password

To change your Amazon account password, sign in, open Login & security, select Edit beside Password, enter the new password, and save the change. If you cannot sign in, use Amazon Password Assistance to verify the account and create a new password.

What do you need before changing your Amazon password?

Before starting an Amazon login password change, make sure you can sign in with the email address or mobile phone number connected to the correct account. You may also need your current password and access to the account’s verification method.

A one-time password, or OTP, is a temporary security code used to confirm that you control the account or an enrolled verification method. Keep the email inbox, phone, or authenticator app associated with the account available in case Amazon requests an OTP.

• Confirm which email address or mobile number belongs to the Amazon account.
• Have the current password ready if you still know it.
• Make sure you can receive account email or verification messages.
• Use a trusted device and a private connection.
• Prepare a new password that you do not use for another account.

How do you change an Amazon password online?

An Amazon password change online is handled in the account’s Login & security settings. These steps apply when you can still access the account.

1. Open {site} and sign in to the correct Amazon account.
2. Open Account & Lists, then select Your Account.
3. Select Login & security.
4. Find Password and select Edit.
5. Complete any verification prompt Amazon displays.
6. Enter the new password in the requested fields.
7. Select Save changes.

The new password becomes the password used for future Amazon sign-ins. If a saved password fills automatically afterward, update it in the browser or password manager so it does not keep submitting the old password.

How do you change the password in the Amazon app?

For an Amazon app password change, use the account settings inside the Amazon Shopping app. The app uses the same Amazon account password as the website; it does not create a separate mobile password.

1. Open the Amazon Shopping app and confirm that the correct account is signed in.
2. Tap the profile or person icon.
3. Open Your Account.
4. Select Login & security under the account settings.
5. Find Password and tap Edit.
6. Complete any requested verification.
7. Enter the new password and save the change.

App labels and icon placement can vary by app version. If Login & security is not visible, use the app’s search within Your Account or complete the change through {site}. Do not change the password through an unexpected message or pop-up outside the official app.

How do you reset a forgotten Amazon password?

To reset a forgotten Amazon password, start from Amazon’s sign-in screen and use Password Assistance. This official Amazon password recovery process is for readers who cannot provide the current password.

1. Open the Amazon sign-in screen.
2. Select Need help? and then Forgot your password?
3. Enter the email address or mobile phone number associated with the account.
4. Follow the displayed instructions to receive and enter an OTP.
5. Provide any additional account verification Amazon requests.
6. Create and confirm a new password.
7. Sign in using the new password.

An Amazon account password reset only works for the account identified during recovery. If more than one Amazon account may exist, check that the email address or mobile number belongs to the account you intend to recover.

What should you do if the Amazon verification code never arrives?

If Amazon verification fails, do not repeatedly guess codes or try to bypass the security check. Work through the official choices shown on the verification screen.

• Check that the masked email address or final digits of the phone number match a method you recognize.
• Check spam, junk, and filtered email folders for an Amazon message.
• Confirm that the phone has a cellular or Wi-Fi connection and can receive messages.
• Select Didn’t receive the OTP? if Amazon displays it, then request a new code or choose another enrolled method.
• If several codes arrive, enter the newest code shown for the current attempt.
• If using an authenticator app, wait for a fresh code and enter that code promptly.
• Check whether the mobile carrier blocks verification messages.

If the listed email address or phone number is no longer accessible, follow the account-recovery option Amazon presents. Amazon Support cannot safely remove identity checks merely because the usual verification method is unavailable.

How do you secure an Amazon account after changing the password?

After you update the Amazon login password, review Login & security for contact details or settings you do not recognize. Two-Step Verification, also called 2SV, requires an additional one-time code during protected sign-ins.

1. Open Login & security and confirm the account name, email address, and mobile number.
2. Review the Two-Step Verification settings and follow Amazon’s prompts to enable or manage available verification methods.
3. Open Manage Your Content and Devices, select Devices, and review devices registered to the account.
4. Deregister any listed device that you no longer control or recognize.
5. Update the saved Amazon password on devices and password managers you trust.

A registered-device list is not necessarily a complete list of every browser session. If the password change followed suspicious activity, use Amazon’s official account-security or Customer Service flow to report the issue and follow the security actions it provides.

How do you contact Amazon account support?

If self-service Amazon password recovery does not restore access, go to Amazon Customer Service and choose help with account or sign-in issues. Use the contact options Amazon displays for the account and location rather than a number found in a search result or message.

Explain whether the problem involves a forgotten password, an inaccessible email address or phone number, a missing OTP, or account details you do not recognize. Never send a password or one-time code to anyone. Complete identity verification only through the official Amazon recovery or support process.