AES Power Outage Status and Updates

Check the AES Outage Status

Open {site} and look for the outage map or outage information section. AES serves more than one area, so confirm that you are viewing information for the correct state or service territory before searching.

Use the search option on the official outage map, if available. Enter the service address or another requested location detail. Select the matching location carefully, especially when a street name appears in several cities or ZIP codes.

The map may show an outage area, the number of customers affected, the time the interruption was reported, and the latest crew status. Map symbols can cover a wider area than one property, so open the relevant marker or outage entry for details.

If the map does not load, refresh the page or try again with Wi-Fi or another available connection. During a large aes power outage, high traffic or weak mobile service can make status information slow to appear.

AES Power Outages Today

For an aes power outage today, review the official map rather than relying only on social media posts or reports from neighbors. The map is the best place to check information AES has received and published for the current day.

Look for these details:

• The affected city, neighborhood, street, or map area.
• The reported start time or most recent update.
• The number of customers shown as affected, if provided.
• Whether the outage is reported, assigned, under assessment, or being repaired.
• An estimated restoration time, when one is available.

Outage information can change throughout the day. A single event may be divided into separate repair areas, or several nearby reports may later be grouped together. Refresh the official information periodically instead of assuming that an earlier status is still current.

A property may remain without power after nearby service returns. Check the exact service location again rather than relying on the appearance of the surrounding map.

Report a Power Outage

If your outage is not already associated with your location, use the official outage-reporting option on {site}. AES may also provide a verified reporting method in the contact block displayed above this article.

Have the following information ready:

• The complete service address, including apartment or unit number.
• The name shown on the electric account, if requested.
• An account number or another identifying detail.
• A description of whether the entire property or only part of it has lost power.
• Any visible damage or unusual condition near the property.

Enter the service location exactly as it appears on the account. A spelling difference, missing unit number, or recently changed address can prevent the system from matching the property.

Do not assume that a neighbor has reported your location. Reporting the outage helps AES connect the affected service address with the current incident. Submit it once, then use the status tools for later updates unless the condition changes or the reporting system asks for more information.

Find Estimated Restoration Information

Open the outage entry for the affected location and look for an estimated restoration time or restoration status. An estimate may not appear immediately. Crews may first need to inspect equipment, identify damage, make the area safe, and determine what work is required.

A restoration estimate is a working projection, not a guarantee. It may move earlier or later as crews reach the site, weather changes, additional damage is found, or repairs depend on other work being completed first.

Check the time of the latest status update as well as the estimate itself. An old estimate may be replaced after an assessment. If the listed time passes and power is still off, refresh the outage information and confirm that your exact address remains included.

After power returns, allow a short period for service to stabilize. If neighboring properties have power but yours does not, check the property’s breaker panel only when it is safe to do so. Do not handle damaged electrical equipment.

What to Do During an Outage

• Keep away from fallen wires and anything touching them. Treat every wire as energized.
• Use flashlights instead of candles to reduce fire risk.
• Disconnect sensitive electronics if it is safe, and leave one light switched on so you know when power returns.
• Keep refrigerator and freezer doors closed as much as possible.
• Never use a generator, grill, or fuel-burning device inside a home, garage, basement, or other enclosed space.
• Follow the generator manufacturer’s safety directions and keep equipment away from doors, windows, and vents.
• Do not enter flooded areas where electrical equipment, outlets, or wires may be present.

Call emergency services for an immediate threat to life or property, including a fire, a person in contact with electrical equipment, or a dangerous wire situation. Keep other people and pets away while waiting for help.

Anyone who depends on powered medical equipment should use their emergency plan and seek appropriate emergency assistance if backup power is unavailable or their health is at risk.

Get Help if the Outage Is Not Listed

If the property has no power but the official information shows no outage, first check whether nearby properties and streetlights are also affected. If only one part of the home is without electricity, a tripped breaker or a problem inside the property may be involved.

Check the breaker panel only if the area is dry, there is no burning smell or visible damage, and you know how to inspect it safely. Do not repeatedly reset a breaker that trips again. Contact a qualified electrician or the property manager for a suspected problem on the property side.

If the entire property is dark, report the outage using an official AES reporting method. Confirm the address, unit number, and account details. If an online report cannot match the location, use the verified AES contact information shown above the article and explain that the property is without power but is absent from the outage information.

Also contact AES again if the map marks the outage as restored while the property remains without service. Mention whether neighbors have power and whether there is visible damage, but stay away from damaged lines or equipment.